- Location
- Barcelona, Barcelona, Spain
- Department
- Food & Beverage
- Source
- Greenhouse
Description
The place…
Located in the Gothic Quarter, opposite Port Vell, the House has a private Club for our Members. The Health Club offers innovative options for taking care of our bodies and minds. We also have 56 rooms, a private cinema room, and our signature Cecconi's restaurant.
Main Duties
- Bring food/drink quickly from the kitchen/bar to its respective location in the restaurants and deliver to members.
- Maintain a spotless, pristine work environment
- Provides service to and is accountable for an assigned section.
- Develop relationships with members in order to provide personalized service.
- Polishing cutlery ensuring they are ready for service.
- Preparing any additions to tables in advance (preparing lemon wraps, condiments, butter portions etc)
- Perform opening and closing procedures including but not limited to the set up and break down of stations.
- Maintain a spotless and pristine working environment.
- Attending regular trainings with front and back of house teams to learn about any menu changes and specials alongside daily tastings.
- Wiping down tables after members have left resetting the restaurant so we can welcome reservations and accommodate walk ins.
- Resolve member complaints, handling all member interactions with the highest level of hospitality and professionalism.
- Take action in all matters related to safety, security, satisfaction and wellbeing of employees and members.
- Assure the proper handling of VIPs and PWKs, protecting their privacy and confidentiality.
- Supporting the team with any of their needs on an ad-hoc basis.
- Learn the table plan and table numbers of your site.
MEASURES OF SUCCESS
- Positive feedback from member service surveys.
- Mystery guest responses.
- Member retention.
- Overall financial performance of the house.
- Punctuality.
- Feedback from management team.
- Weekly and monthly knowledge tests
What We are looking for...
- Passion for Food, drink and hospitality
- Strong attention to details
- Excellent customer service
- Fluent in English or Spanish
- Organised and reliable
- Ability to handle feedback to achieve member satisfaction
- Ability to multitask and work in a fast-paced environment
- Ability to understand and follow written and verbal instructions
Benefits...
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Birthday Day Off
- Discount on Cowshed products and Soho Home (up to 20%)
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more.
Skills
Customer Service
