Sr. Program Officer, MAP USA

Sr. Program Officer, MAP USA

Remote / Full Time/Travel: up to 25%

JOB SUMMARY

The Program Coordinator, MAP USA supports the planning, coordination, and execution of MAP USA’s

domestic health initiatives, with core responsibilities spanning partner account management, consultative

sales, relationship cultivation, grant coordination, and proposal development, and reporting. This role manages

and stewards a portfolio of grant-funded clinics and community health partners while also identifying,

onboarding, and supporting new partners through MAP USA’s service-fee model. In partnership with the

Director, MAP USA, this position also supports proposal development, budget coordination, partner vetting,

documentation, and cross-functional collaboration to expand access to essential medicines and health

supplies across the United States. A strong candidate will bring exceptional account management discipline,

consultative communication skills, sound judgment, attention to detail, comfort with grant and proposal

processes, and the ability to build trusted relationships that advance MAP’s mission and deliver measurable

partner impact.

ESSENTIAL DUTIES AND RESPONSIBILITIES

PARTNER ACCOUNT MANAGEMENT & RELATIONSHIP CULTIVATION

• Sales, Business Development & Account Management: Utilize a consultative sales approach to

identify and develop new service fee partnership opportunities, transition existing partners to a

service-fee model and communicate MAP USA’s value proposition. Manage partner relationships

throughout the lifecycle, including onboarding, engagement, renewal, retention, and growth, ensuring

a high-quality partner experience and long-term success.

• Partner & Revenue Growth: Drive revenue growth through strategic partner retention and expansion,

proactive prospecting and pipeline development of new partners, and adoption of MAP USA service

fee offerings. Consistently achieve revenue targets by securing new business, increasing partner

retention and utilization and identifying opportunities for sustainable organizational growth.

• Strategic Partner Stewardship: Manage an assigned portfolio of MAP USA clinic partners as the

primary point of contact, maintaining routine touchpoints and responding to day-to-day questions

about program participation, account updates, and issue resolution.

• Partner Relationship Support: Build and maintain strong clinic relationships by providing timely

support for ordering requests, shipping issues, reporting metrics, inventory management questions,

and other partner needs.

• Partner Engagement & Satisfaction: Conduct structured quarterly check-ins to assess partner

satisfaction, review utilization, identify barriers or risks, and document follow up actions to keep

accounts in good standing. Gather qualitative impact data, including patient and staff stories,

testimonials, and success examples, to demonstrate program outcomes, highlight partner value, and

support organizational reporting and storytelling efforts.

• Account Process & Records Management: Develop and document processes for engaging,

implementing, and maintaining clinic partnerships while keeping organized records of contacts,

agreements, compliance items, issue history, and follow up plans to support reporting, audits, and

smooth transitions.

• Partner Compliance, Monitoring & Evaluation: Monitor and evaluate partner compliance with MAP

USA program requirements, licensing agreements, and product usage policies. Conduct regular

reviews and assessments to ensure appropriate utilization of products and services, identify

compliance risks or gaps, provide corrective guidance and support, and maintain accurate records to

uphold program integrity and partner accountability.

PROGRAM COORDINATION, GRANT SUPPORT & OPERATIONAL EXECUTION

• Grant Coordination: Support grant-funded MAP USA activities, including partner eligibility review,

documentation, tracking available funds, compliance follow-up, and timely communication with

internal stakeholders.

• Proposal Development Support: Assist with proposal preparation by gathering partner information,

drafting program descriptions, compiling impact data, and providing reporting materials.

• Operational Execution: Coordinate program workflows, timelines, partner documentation, and value

focused partner reports that support program evaluation and demonstrate MAP USA’s impact.

• Cross-Functional Collaboration: Work closely with Operations, Finance, Philanthropy and Marketing,

and IT teams to resolve partner needs, align program data, and support successful program delivery.

• Process Improvement: Identify opportunities to improve partner workflows, account documentation,

onboarding tools, communication templates, and internal processes that strengthen program

efficiency and partner experience.

ORGANIZATIONAL RELATIONSHIPS

This role serves as a support role to the Director of MAP USA and is part of the Partnership & Innovation Team.

The Senior Program Officer participates in quarterly Partnership & Innovation team meetings alongside

Corporate Relations, International Programs, Short Term Missions, and International Partnership leaders.

Frequent cross-functional collaboration is also required with Marketing, Operations, IT and Finance.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The

requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

• Bachelor’s degree required

• 2-5 years of directly related professional experience in program management, high-touch customer service,

solutions-based sales, and/or account management.

SKILLS AND ABILITIES

• Proven ability to hit financial goals, build deep customer loyalty, and operationalize innovative programs

from scratch.

• Experience in building and maintaining effective partner relationships by providing responsive service,

documenting needs and follow-up actions and supporting partner satisfaction and engagement.

• Ability to work independently with appropriate judgment, minimal supervision, manage competing priorities,

and follow through on assigned responsibilities.

• Capacity to meet deadlines in a fast-paced environment.

• Exceptional communication skills as evidenced by clear and professional, verbal and written

communication, including the ability to present, negotiate, facilitate partner discussions, and represent

MAP’s mission to diverse audiences.

• Demonstrated ability to identify partner growth and retention opportunities and

• Experience and success in meeting annual revenue goals and key performance objectives through

consistent outreach, follow-up, and account stewardship.

• Ability to maintain meticulous attention to detail

• Demonstrates strong time management skills by organizing work effectively to balance individual

responsibilities with ongoing partner account management.

• Proficient in technology platforms such as inventory management systems, CRM systems, online partner

platforms, and advanced skills in Microsoft Office Suite.

• Deep personal alignment with MAP’s values and commitment to representing the organization with

integrity.

• Displays a growth mindset.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to

finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or

move up to 5 pounds and occasionally lift and/or move up to 40 pounds. Regular domestic travel is required to

represent the program at conferences, churches, and outreach opportunities. Specific vision abilities required

by this job include close vision, color vision, and ability to adjust focus during significant computer related work.

Employee must be able to read, write, and speak English fluently.