- Location
- YKM_Malaysia Head Office
- Type
- Full-time
- Department
- Engineering
- Source
- Workday
Description
Not just a job, but a career
Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About the Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.
Responsibilities
Technical Sales Support
- Collaborate with the sales team to understand customer requirements and offer appropriate technical solutions.
- Deliver detailed technical presentations and product demonstrations to prospective customers.
- Assist the sales team in qualifying leads based on technical feasibility.
Product Expertise
- Maintain an in-depth knowledge of Yokogawa products and their applications across various industries.
- Stay updated on new developments, product advancements, and industry trends to better address customer needs.
Sales Development & Customer Relationship Management
- Identify, pursue, and secure new business opportunities while maintaining strong relationships with existing customers.
- Build and maintain strong relationships with customers, acting as a trusted technical advisor throughout the sales process.
- Address customer technical concerns and provide ongoing support.
- Handle sales inquiries, follow up on sales quotations, and negotiate terms of sale.
- Manage corrective actions during warranty periods as needed.
Proposal and Documentation
- Prepare detailed technical proposals, including cost estimates, product specifications, and implementation plans.
- Review and draft contracts to ensure technical aspects are clearly defined and meet customer requirements.
Collaboration with Cross-Functional Teams
- Work closely with other departments to ensure seamless product delivery and customer satisfaction.
- Provide feedback to product development teams based on customer needs and industry trends to support product improvements and innovations.
Post-Sales Support
- Offer technical support and troubleshooting assistance during and after product implementation.
- Conduct product training sessions for customers to ensure effective usage of Yokogawa products
Other Activities
- Ensure compliance with ISO 9001, ISO 45001, ISO 14001, and ISO 27001 standards, along with company policies and procedure.
Requirements:
- A Degree or Diploma in any discipline of Engineering
- Experience in presentation to customers
- Good interpersonal and communication skills, able to perform under pressure.
- Integrity and trustworthiness to ensure full compliance with company ethics
- Strong believer of teamwork with skills of influencing
- Possess own transport and willing to travel
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.
Are you being referred to one of our roles? If so, ask your connection at Yokogawa
about our Employee Referral process!
