Specialist Value Chain Connected Services

In a nutshell

Product Owner for connected aftersales services driving customer loyalty across the value chain. Lead development and European rollout of ACN, tyre/brake wear, and predictive maintenance using vehicle data. Define roadmap, requirements, KPIs; ensure GDPR compliance; coordinate IT, R&D, Marketing, Legal; support NMSCs; deliver demos and handle queries. Profile: automotive/connected services experience, strong product/project management, analytics and stakeholder skills

Company Information

TOYOTA is one of the world’s largest automobile manufacturers and a leading global corporation. Founded in 1937. Toyota now sells vehicles in 170 countries and employs over 350.000 people. Based in Brussels, Belgium, and staffed by 2.700 people and more than 60 nationalities, Toyota Motor Europe (TME) handles the wholesale marketing of Toyota and Lexus vehicles, parts & accessories, and manages Toyota’s European R&D, manufacturing, and engineering operations.

We are excited to be transforming into a mobility company focusing on bringing even more happiness to our customers through various mobility solutions.

Your team and your responsibilities

Team description

 

Overall mission: Establish a customer centric organisation to drive growth through customer loyalty along the value chain touchpoints. Drive NMSC (National Marketing & Sales Company) focus and performance on Value Chain Processes and Programs to deliver a memorable ownership experience by using vehicle connected data to create customer convenience and retention

 

Your responsibilities

 

We are looking for a Product Owner to drive the development and rollout of Value Chain connected services that enhance customer safety, vehicle health transparency, and aftersales engagement.

Your scope will include services such as crash/accident notifications (ACN), tyre wear, and brake wear monitoring, as well as other predictive maintenance solutions.

 

Key Responsibilities

• Identify new service opportunities and contribute to the connected services roadmap
• Translate customer needs into clear product requirements and business cases
• Lead the end-to-end development of connected services in collaboration with IT, R&D, and external partners
• Ensure legal and regulatory compliance (e.g. GDPR)
• Coordinate cross-functional teams across Connected Technologies, Operations, Marketing, and Legal
• Define KPIs, track performance, and drive continuous improvement through Automation
• Manage European rollouts and support NMSC markets
• Provide product demonstrations and respond to network queries

Your Profile

• Experience as a Product Manager, with strong knowledge of product management, product marketing, business development, product lifecycle, and go-to-market strategy development and execution
• Experience in automotive and connected services environments, with good knowledge of connected technologies and strong affinity for IT systems and vehicle technology
• Ability to translate technical concepts into clear customer value - Strong stakeholder management and communication skills.
• Strong project management skills to manage diverse and complex topics
• Experience in data analytics (e.g. Dataiku or similar tools is a plus).
• Master’s degree in economics, business, engineering, or a related field.
• Good knowledge of Microsoft Office tools
• Good organisation and prioritisation skills, with the ability to meet deadlines.
• Result-driven, dedicated, and reliable in delivering commitments.
• Fluent in English (TME’s business language).
• Flexible and willing to travel within Europe

We offer

 

We offer a dynamic multicultural work environment with broad opportunities to learn every day and exciting career pathways that help you explore different disciplines or areas of expertise.

 

Your benefits:

• Competitive salary package based on your experience, including a bonus plan depending on individual and/or company results;
• Flexible reward plan that will allow you to personalise part of your reward plan and balance it in line with your priorities by opting for extra insurance, more mobility options (bike lease), extra holidays and more;
• Meal and eco vouchers;
• Company car and energy card;
• Insurance package (medical, life, disability, pension);
• Extra paid holidays (Toyota days, seniority days…) above the legal holidays. More can be added through our flexible reward package;
• Flexible working hours and hybrid working (homeworking, 20 days from abroad);
• Interesting car lease formulas and discount when buying a Toyota or Lexus;
• Various company discounts – Exceptional terms and prices on products and services from your favourite brands and retailers;
• Company restaurant – Warm dishes, salads and desserts daily, including Japanese and traditional Belgian specialties, as well as a vegan/vegetarian option;
• Sport facilities – Tennis, squash, volleyball, football and softball pitches are available at various Toyota sites;
• Team building activities and other personnel related events;
• Programs to support your physical and social well-being.

A truly diverse, equitable and inclusive workplace

At Toyota Motor Europe, we are committed to providing equal employment opportunity to all. All our recruitment decisions are based on the individual and their qualifications along with the job requirements. The selection process is without regard to nationality, sexual orientation, gender identity or expression, age, religion, ethnicity, disability or other personal characteristics. We do not tolerate harassment or discrimination as our individual experiences and overall diversity is our key strength. Together we have the power to make a positive change and go beyond the ordinary.

If you need any specific consideration for the interview process due to disability or any other reason, please let the recruiter know.