Patient Dining Manager

Job Description:

Patient Dining Manager

Cromwell Hospital, London
Full Time | Permanent (40 hours per week)

Salary: £40,000 per annum

We Make Health Happen

At Cromwell Hospital, we are committed to delivering world-class care, expertly tailored to every patient. As part of Bupa, we believe that exceptional healthcare extends beyond clinical excellence and into every interaction a patient experience during their stay.

We're looking for a passionate and experienced Patient Dining Manager to lead our luxury patient dining service, ensuring every patient receives a personalised, five-star dining experience from admission through to discharge. This is a unique opportunity to combine outstanding hospitality leadership with patient-focused care in one of London's leading private hospitals.

How You'll Help Us Make Health Happen

As Patient Dining Manager, you will take ownership of the end-to-end patient dining experience, leading a high-performing team to deliver exceptional service standards while ensuring operational excellence, compliance and patient satisfaction.

You will:

• Lead and inspire the Patient Dining team to deliver a luxury five-star dining experience.

• Ensure the highest standards of food presentation, service delivery, accuracy and patient satisfaction.

• Conduct regular patient rounds, building relationships and understanding individual preferences and dietary requirements.

• Work closely with clinical and nursing teams to safely deliver therapeutic, allergen-sensitive and culturally appropriate dining experiences.

• Lead VIP patient dining services, ensuring excellence, discretion and personalised service.

• Monitor service performance through KPIs, audits and patient feedback, driving continuous improvement initiatives.

• Manage service recovery, complaints and feedback processes to deliver positive outcomes.

• Oversee staffing, rota planning, inductions, training and team development.

• Maintain compliance with food safety, health and safety, infection prevention and data protection requirements.

• Support financial performance through effective rota management, cost control, stock management and waste reduction initiatives.

Key Skills / Qualifications

Essential

• Proven experience leading a patient dining, hospitality or premium foodservice operation.

• Demonstrable commitment to delivering exceptional customer service and five-star standards.

• A relevant management qualification

• Food Safety Level 3 qualification or equivalent.

• Experience managing, coaching and developing teams.

• Strong understanding of food safety, hygiene and allergen management.

• Excellent stakeholder management skills, with the ability to work collaboratively with clinical and operational teams.

• Experience managing complaints, service recovery and customer feedback.

• Ability to analyse performance data, KPIs and audit findings to drive continuous improvement.

• Strong organisational skills and attention to detail.

• Good IT skills, including Microsoft Office and service management systems.

• Flexible approach to supporting operational requirements and VIP service delivery.

Desirable

• Experience within private healthcare, luxury hospitality or five-star hotel environments.

• Previous responsibility for VIP or high-profile client service delivery.

• Knowledge of therapeutic diets and IDDSI requirements.

• Experience using Datix or equivalent incident and feedback reporting systems.

• Experience supporting recruitment, rota planning and budget management.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing.

We support flexible working and have a range of family-friendly benefits available.

As well as a competitive salary and pension, you'll enjoy a range of benefits including:

• Payment of professional registration fees

• Equivalent to 25 days holiday per year, increasing through length of service, with the option to buy or sell

• Enhanced pension and life insurance

• Support with travel costs via a season ticket loan or cycle to work scheme

• Access to healthcare benefits and health assessments

• Discounts at gyms and fitness facilities across the UK

• Access to our Employee Assistance Programme and wellbeing resources

• Access to discounts at a wide range of retailers and services

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.

We encourage all our people to "Be you at Bupa". We champion diversity and understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them

Time Type:

Full time

Job Area:

Property & Facilities

Locations:

Cromwell Hospital London