Client Advisor

We are seeking a talented individual to join our Enterprise team at Marsh Commercial. This role will be based in Egham. This is a hybrid role that has a requirement of working at least four days a week in the office.

The role: Client Advisor

We have an exciting opportunity here at Marsh Commercial, as we’re looking to recruit a Client Advisor to join us in our Enterprise Centre of Excellence. Within your role you’ll be responsible for servicing both new & existing clients with a range of commercial insurance products.

For this role we are happy to consider those with either personal lines or commercial insurance experience. If successful you’ll be provided with a first-class induction, as well as be given the opportunity to  attain chartered insurance qualifications.

Once you have received initial training and support, you will be responsible for servicing a dedicated portfolio of clients, this can involve managing renewals, invoicing, producing new quotes, upselling/cross selling additional products whilst handling any additional queries that are presented.

We will rely on you to:

• Provide excellent client service on all aspects of account management to our clients, ensuring client needs are identified and met in line with agreed service standards

• Ensure timely completion of all set tasks ensuring client satisfaction at all times

• Demonstrate your adaptability skills when required in order to support colleagues in completing business critical tasks

• Develop meaningful working relationships with our insurer partners through regular contact and liaison to better serve our clients

• Through training, coaching and mentoring have a thorough understanding of all major classes of insurance that we offer our clients and keep abreast of new technical and product developments
   

What you need to have:

• Ideally you’ll have a minimum of 1 years’ experience within insurance, this can be from either personal lines or within commercial insurance

• Strong literacy, numeracy, administration and communication skills that can be demonstrated via qualifications/grades gained during education

• Ability to remain calm under pressure and be able to work flexibly when required

• Excellent organisational skills with the ability to manage multiple enquiries simultaneously

• Have experience utilising the Microsoft Office suite and similar products
   

What makes you stand out:

• A desire for a long-term career within the insurance industry

• A thirst for learning and the opportunity to study for further insurance related qualifications
   

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
   

#hybrid