Support Analyst

The Role

As a Support Analyst  at Trayport, you will be a vital member of our Technical Client Success team, providing exceptional support to our demanding and quality-conscious clients. This client-facing role involves daily interaction, offering support and guidance, and resolving issues within business-critical production environments. You will own the technical relationship with your clients, ensuring they derive maximum value from our services.

Responsibilities

• Serve as the primary point of contact for assigned clients, cultivating and managing the technical relationship.

• Provide high-level technical consultancy to clients and internal stakeholders, including product configuration and training.

• Actively contribute to internal projects and company initiatives, helping to improve team processes and policies.

• Deliver professional and efficient technical support to high-profile financial institutions, traders, interdealer brokers, and exchanges.

• Ensure all requests are handled in a professional, disciplined, efficient, and process-oriented manner.

 

The Person

You are a highly motivated and skilled individual with a proven track record in technical customer service. You possess strong analytical and problem-solving abilities, coupled with excellent communication and interpersonal skills. Fluency in both German and English (written and spoken) is essential.

Ideally, you also have experience with basic system operations and familiarity with Linux system environments and troubleshooting (including log file analysis). Knowledge of shell scripting and programming (Python) is a plus. Candidates with a Windows background will be considered, but must be willing to learn Linux.

What We Offer

• A unique opportunity to immerse yourself in the exciting world of FinTech and develop your knowledge of commodities trading.

• Comprehensive product, market, client, and technology exposure, opening up numerous development opportunities within the team and across the organization.

• The chance to support leading organizations in the energy and finance industries.

• A stimulating, fast-paced, and collaborative work environment with a supportive team.

• Regular company events to foster networking and team building.

• The opportunity to work for a successful and growing company where you are a valued contributor.

Trayport is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.