Sr Learning Designer/Program Manager

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. 

 
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. 

What we offer: 

• Competitive salary 

• Paid vacation/holidays/sick time 

• Comprehensive benefits package including 401K, medical, dental, and vision care 

• On the job/cross training opportunities 

• Encouraging and collaborative team environment 

• Dedication to safety through our Zero Harm policy

What you will do: 

The Senior Learning Designer / Program Manager– BEST Operations

Support will be a critical support as Johnson Controls pursues its mission, leading the successful design, deployment and program management of training solutions for our field managers. 

Your challenge will be to design, develop and program manage learning programs that support our employees. You will lead the execution of successful training solutions aligned with the specific needs of the business. Working closely with key stakeholders, you will design and deliver training, collaborate on development, evaluate training effectiveness, and drive continuous improvement for upskilling our employees. 

This work will span a variety of audiences and levels of leadership. Does this sound like you? If so, keep reading! 

What Impact Would You Have? 

Everyone wants to feel like they’re having an impact. In this position, you absolutely will. You will have the opportunity to: 

• Deliver and continuously improve a learning program for Johnson Control new hire operations support, helping them best prepare for their new role. 

• Immerse yourself in the end-to-end process of identifying a business need, partnering with sponsors to design training and change solutions, and ensuring effective learning gets delivered to audiences and maintained over time. 

• Impact frontline employees and leaders to build new skills, improve their ways of working and strengthen their performance. 

• Investigate new opportunities and develop effective training that is impactful and inventive. 

• Align your ingenuity and innovative ideas with the global strategic plan of the business. 

• Learn on a day-to-day basis about how Johnson Controls products and technology support our customers’ business objectives and are propelling the industry forward. 

How you will do it: 

Sr LXD - Responsibilities 

• Collaborate with change, communications, and business team members to ensure your learning solutions positively drive required upskilling and behavior change. 

• Use strong project management skills in developing outcomes that positively impact the business. 

• Act as an internal consultant to combine multiple perspectives into holistic solutions that maximize the impact to the business. 

• Build and monitor training roadmap(s) for specific roles within the field business. 

• Leverage innovative learning technologies and platforms to deploy learning, including but not limited to our internal learning technologies 

• Maintain current knowledge of trends and issues in learning design, training, and technical learning. 

Program Manager – Responsibilities 

• Design programs that drive field effectiveness and provide upskilling opportunities for our employees. 

• Differentiate the design of learning opportunities so new-to-career, new-to-role, or new-to- JCI employees can access information at various entry points. 

• Own end to end new hire training from design to deployment (we will help with development). Use data to drive your learning design, and to evaluate effectiveness of training solutions. 

• Use learner data to modify existing programs and redesign based on participant feedback. 

• Hold learner interviews, focus groups, needs analyses and pilots to identify, address and redesign learning events. 

• Work very closely with developers who will build your designs. Need your ability to flex on time, as we have a global team. 

• Build strong partnerships with business leaders; collaborate with stakeholders to prioritize work. 

• Use your exceptional project management skills to track and drive learning solutions tied to business needs. 

• Own the end-to-end learning strategy to include needs analysis, iterative design and development cycles, deployment, measurement, and maintenance of your solutions. 

• Deploy your learning solutions to JCI employees. 

What We Look For: 

• Technical- JCI’s portfolio of products is complex, so we need someone who is quick to grasp how building environments are created and business lines organized. Don’t worry, we’ll help you with that! Can quickly learn different platforms like Power BI, Acadia, Workday, etc.  

• Learning Experience Platform, and various learning management systems. 

• Educated – Holds a Bachelor’s Degree in Instructional Design, Education, Adult Learning or related discipline. A Master’s degree in related field is preferred. We will also consider people with strong background and relevant experience! 

• Innovative – Thinks outside the box, is creative and forward thinking; constantly looking forward at new technologies or ideas. 

• Flexible – Very comfortable with grey areas; can adapt and change to meet business needs. 

• Detailed – Realizes the importance of details in leading to impactful outcomes. 

• Collaborative – Builds true partnerships with other learning designers, program managers, and business partners. 

• Ambitious – Willing to assume authority, take risks, and set clear goals for career development. 

• Professional – Has personal ethics, does quality work and has a positive attitude. 

• Articulate – Your writing and communication skills must be strong. 

• Experience – 6+ years of designing and developing learning solutions preferred, Change Management experience, business of field operations experience a plus