Product Documentation Specialist

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

 

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

 

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

 

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

What this role is all about

As a Product Documentation Specialist, you will create, edit, and maintain client-facing documentation for the Infobip platform, products, and solutions. You will work across both technical documentation and UX writing, helping users navigate our products through clear, structured, and user-focused content.

Our Product Documentation team is part of Product Development and focuses on the content and user experience of the Infobip Documentation Hub. The team collaborates closely with Product Managers, Developers, Designers, and other subject matter experts to ensure documentation stays accurate, useful, and aligned with product changes and releases.

You will join a team of four specialists working across different product areas, with ownership distributed by product domain. The environment is collaborative, fast-moving, and highly cross-functional, with regular release cycles, day-to-day updates, and continuous opportunities to learn new technologies, tools, and ways of working.

What you'll do

• Create, update, and proactively maintain technical product documentation and UX-focused content for the Infobip platform

• Write clear technical guides, tutorials, onboarding content, UI copy, and how-to documentation

• Collaborate closely with Product Managers, Developers, Designers, and other stakeholders to ensure technical accuracy and usability

• Support documentation and UX writing initiatives for assigned product areas, including APIs, integrations, messaging products, and platform features

• Improve documentation structures, templates, and writing standards to create a more consistent user experience

• Participate in release-related documentation updates and manage ongoing day-to-day documentation requests

• Collaborate on diagrams, screenshots, illustrations, and other supporting visual content

• Use tools such as Jira and docs-as-code workflows to track and manage documentation tasks

• Continuously learn about Infobip products, technical concepts, AI tools, SEO, analytics, and evolving documentation practices

 
What makes you a strong fit

• Experience in technical writing, product documentation, UX writing, or technical content creation within a software development environment

• Ability to understand technical concepts, APIs, and product functionality, and explain them clearly to different audiences

• Excellent written and verbal English skills, with strong attention to grammar, clarity, and structure

• Comfortable collaborating with subject matter experts, Product Managers, Developers, and Designers to gather information proactively

• Curious mindset and willingness to continuously learn new technologies, tools, and domains

• Experience working in fast-paced or cross-functional environments with changing priorities and multiple stakeholders

• Strong research skills and attention to detail

• Ability to organize work independently and manage multiple documentation requests and deadlines

• Familiarity with UX writing principles and user-centered content approaches

• Experience with docs-as-code workflows, Git, Markdown, or similar documentation tooling

 
Nice-to-have qualifications

• Experience documenting APIs, integrations, or developer-focused products

• Familiarity with style guides such as the Microsoft Writing Style Guide

• Interest in AI technologies and practical experience using AI tools in day-to-day work

• Exposure to SEO, analytics, or content performance measurement

• Experience working in larger or matrix organizations with distributed teams

• Degree in IT, English language studies, communications, or a related field, or equivalent practical experience

Why you'll love it here • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. • Work-life balance and Well-being  - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.  • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.  While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. 


Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.

Please be aware that Infobip processes job applications only through our official platform Workday. Applications submitted via other third-party platforms are not reviewed or processed by Infobip. #LI-TF1