Dealership:

L0766 Mercedes-Benz of Paramus

Mercedes Benz of Paramus

Drive Your Career Forward with Lithia & Driveway

At Lithia & Driveway, we're powered by people and driven to deliver results. As one of the largest automotive retailers in North America, we're focused on growing leaders who want to make an impact – both in their store and across the company.

We are looking for an Automotive Service Manager to lead, develop, and inspire our Service team at Mercedes Benz of Paramus. This role is a key driver of performance, culture, and customer experience.

Why Join Our Team?

We don't just offer jobs – we offer opportunities. Our culture is rooted in values like earning customers for life, improving constantly, and taking ownership of results.

At Lithia & Driveway, you'll find:

• Real opportunities for advancement across a national network

• Leadership development and training through our internal learning programs

• A high-performance culture that recognizes and rewards results

• The ability to influence store success and shape your team

What You'll Do

The Service Manager is responsible for leading all aspects of the service department to deliver an exceptional Mercedes-Benz ownership experience while driving operational performance, profitability, and employee development. Reporting to the Assistant General Manager, the Service Manager will oversee service advisors, technicians, warranty administration, and support staff to ensure customer satisfaction, productivity, quality repairs, and compliance with Mercedes-Benz standards.

• Lead and develop a team of service advisors, technicians, dispatchers, warranty administrators, and support personnel.

• Foster a culture centered on customer satisfaction, accountability, teamwork, and continuous improvement.

• Conduct regular performance evaluations and establish development plans for team members.

• Oversee daily service department operations to maximize efficiency, productivity, and repair quality.

• Monitor technician proficiency, labor utilization, workflow, and shop capacity.

• Ensure accurate repair order documentation and adherence to dealership and OEM processes.

• Champion a luxury-level customer experience throughout every service interaction.

• Resolve escalated customer concerns promptly and professionally.

• Monitor CSI, customer retention, and online reputation metrics.

• Manage departmental profitability, expenses, labor gross profit, and operational KPIs.

• Monitor effective labor rate, technician productivity, efficiency, proficiency, and parts-to-labor sales.

• Develop and execute strategies to grow customer-pay, maintenance, and repair revenue.

• Prepare and manage departmental budgets and forecasting activities.

• Partner with dealership leadership to achieve fixed operations and overall business objectives.

• Collaborate with Sales and Finance teams to support vehicle delivery and retention initiatives.

What You'll Bring

• 5+ years of automotive service management experience within a luxury or import franchise dealership.

• Previous leadership experience overseeing service advisors, technicians, and fixed operations personnel.

• Strong understanding of dealership financial statements and fixed operations performance metrics.

• Demonstrated success improving CSI, technician productivity, profitability, and employee retention.

• Experience with dealership management systems (DMS) and service department technology.

• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

Compensation Range: $200,000 - $280,000/ per year; This is a performance driven position, eligible for shot and long term incentives as parts of total compensation, which includes: a base/draw/hourly offset and the opportunity to earn bonus and commission.

Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.