Claim Resolution Specialist III, Personal Property

Description

In this role, you will manage, investigate, and resolve assigned Property Contents Claims that present high exposure or more complex under limited supervision. You will inspect, compile and value inventory of damaged/lost contents associated with property claims and provide policyholders with exceptional customer service. You may assist Claims Representatives with in-person inspection/policyholder contact where necessary, and act as technical resource for other Contents Specialists.

 

Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.

 

Employees may apply for a new role after completing 12 months of employment in their current position.

 

Responsibilities:

• Handles a majority of large loss claims assigned under little supervision.
• Investigates, determines coverage of loss, and adjusts all elements of Property Loss claims of high severity.
• Performs full on-site inventory inspection and scope of damages and able to communicate such to both policyholders and vendors.
• Provides quality customer service. Provides insured with policy information to include coverage, limitations, and able to explain settlement effectively.
• Oversees coordination of contents vendors, some which are third-party —including contractors, emergency repair teams, and cleaning services, negotiates service scopes and estimates, monitors performance, and ensure compliance with contract terms and safety standards.
• May be asked to perform field assist on files handled by other property departments with in-person inspection and/or policyholder contact when needed.
• Takes initiative to stay current on personal‑property standards, market trends, and products through continuing education, seminars, and industry publications.

Qualifications

• Strong written and oral communications skills required.
• Good interpersonal, analytical and negotiation skills required
• Effective negotiation skills.
• Customer service experience preferred
• Knowledge of coverages provided within various homeowner policies.
• Ability to effectively and independently manage workload while exhibiting good judgment.
• Experience in interior design, electronics, appliances, antique-collectibles, clothing and furniture retail preferred.
• The capabilities, skills and knowledge required is normally acquired through a Bachelor’s degree or equivalent experience
• Ability to obtain proper licensing as required.
• Completion of advanced property training.

 

Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines.  For country-specific details, please consult your local recruiting / HR team.

Travel

75+%