Dispatcher/CSR - NIGHTS

Night Shift Dispatcher

Phillip's Towing & Recovery

Full-Time | Night Shift | Rotating Weekends

Phillip's Towing & Recovery is seeking a dependable, customer-focused Night Shift Dispatcher to join our team. This is a fast-paced position where no two nights are the same. One moment you may be assisting a stranded motorist, and the next you'll be coordinating an emergency towing or recovery call.

If you can remain calm under pressure, enjoy helping people, and thrive in a busy environment, we'd like to hear from you.

Schedule

• Full-time position averaging 40 hours per week

• Every other weekend: Saturday and Sunday, 7:00 PM – 7:00 AM

• Weekday shifts: 3:00 PM – 11:00 PM and/or 11:00 PM – 7:00 AM, depending on the weekly schedule

• Schedule is designed to provide a full 40-hour workweek

• Must be available to train on the day shift during the training period

Responsibilities

• Answer incoming calls professionally and dispatch drivers efficiently

• Enter and update job information accurately using dispatch software

• Coordinate towing and recovery operations

• Keep customers informed throughout the service process

• Support drivers with information and assistance during their shifts

• Maintain accurate dispatch records and logs

• Complete administrative tasks during slower periods

• Help maintain a clean and organized office, including restroom upkeep

• Remain attentive and ready to respond to calls throughout the shift

Qualifications

• Dispatch experience preferred (towing, emergency services, or 911 dispatch is a plus)

• Excellent customer service and communication skills

• Strong multitasking and organizational abilities

• Comfortable using computers and dispatch software

• Accurate typing and attention to detail

• Dependable, punctual, and reliable

• Ability to remain calm in high-pressure situations

• Must be able to pass a background check and drug screening

Benefits

• Full-time, year-round employment

• Competitive pay

• Medical insurance after 90 days (company pays 75% of the employee premium)

• Dental and vision insurance

• 401(k) with company match

• Stable employment with an established, respected local company

• Supportive team environment

• Opportunity to make a difference by helping customers during stressful situations

If you're looking for a rewarding career where your work has a direct impact on the community, we'd love to hear from you.

Apply today to join the Phillip's Towing & Recovery team.