Director of Operations

Title: Regional Director of Operations - Commercial Lines 

Location/Supporting:  Join our growing team in the Boston market and help shape the future of our business in one of the nation's most dynamic regions.
 
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations 
 

About the Role: Responsible for leadership of all IOA insurance operations management activities within the assigned sub-Region/Region. This includes managing operations team performance, strategic and tactical plan implementation, budgeting, goal setting, reporting, staff professional development, policy and procedure implementation, human resource management, quality assurance, productivity, and customer service management. Additionally, responsible for participating in producer/agency acquisition and integration. 

 
Key Responsibilities: 

• Strategic Implementation: Drive short and mid-term plans to achieve goals. 

• Financial Management: Manage sub-Region/Region P&L, control costs, and achieve financial goals. 

• Budget Management: Understand and manage the annual budget. 

• Vision Communication: Communicate vision/mission aligned with IOA. 

• Team Building: Build and manage a qualified operations team. 

• Recruitment and Onboarding: Participate in recruitment and evaluate merger/acquisition opportunities. 

• Personnel Management: Recommend staff actions, including acquisition and succession planning. 

• HR Management: Ensure compliance with HR processes and policies. 

• Performance Standards: Establish and monitor productivity, efficiency, quality, and service standards. 

• Professional Development: Encourage growth and development of personnel. 

• Succession Planning: Develop future Regional and branch leaders. 

• Culture Promotion: Promote IOA culture and improve engagement. 

• Performance Monitoring: Identify gaps and implement corrective actions. 

• Data Analysis: Monitor and interpret performance data, taking appropriate actions. 

• Communication: Maintain frequent communication with Regional leadership. 

• communication with the Regional President and Regional leadership team. 

• Collaboration: Work effectively with Branch and Regional 1099 sales personnel to resolve operational issues. 

• Travel: Travel to and meet with branch operations teams regularly. 

• Process Improvement: Develop, implement, and ensure compliance with core work processes. 

• Policy Enforcement: Lead implementation and enforcement of company work rules and policies. 

• Technical Competence: Maintain high technical competence and industry expertise. 

• Leadership Development: Continuously improve management and leadership skills. 

• Relationship Building: Develop and maintain positive relationships with IOA leadership, peers, co-workers, and employees. 

• Champion IOA Values: Demonstrate integrity and leadership. 

 
Ideal Candidate Qualifications: 

• 7+ years of industry experience with deep, wide-ranging industry knowledge 

• 3+ years of management experience 

• All required active licensing 

• Outstanding people management, communication, and negotiation skills 

• Proficiency in MS Office (Outlook, Word, Excel) 

• High School Diploma (or equivalent) 

 
What We Offer: 

• Competitive salaries and bonus potential 

• Company-paid health insurance 

• Paid holidays, vacations, and sick time 

• 401K with employer match 

• Professional growth and career progression opportunities 

• Respectful culture and work/family life balance 

• Community service commitment 

• Supportive teammates and a rewarding work environment 

 
What to Expect (Application Process): 

• 30-Minute Phone Screen, Online Assessments, and Interview(s)