About the Role:

Grade Level (for internal use):

10

The Team

451 Research is a technology research group within S&P Global Market Intelligence that provides a holistic view of innovation across the entire enterprise IT landscape — generating the data-driven insight that empowers technology and service providers, IT leaders, and financial professionals to capitalize on their market opportunity. At S&P Global Market Intelligence, we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. The Revenue Operations function sits at the commercial backbone of 451 Research, ensuring that our renewable subscription book is operationally sound, our sales teams are equipped with precise data and tooling, and our revenue recognition is structurally compliant across every deal we close.

The Role:

Own Revenue Operations end-to-end for the 451 Research business line: manage a Multi-Million dollar renewable book across 10–15 deals per month, spanning pipeline reporting, deal operations, revenue tracking, and go-to-market execution in close partnership with Sales leadership.

Run the deal desk: review non-standard terms, discount requests, and T&C redlines with sales representatives and Legal; manage approval flows; and structure deals with ASC 606 / IFRS 15 revenue recognition requirements in view.

Build and maintain Salesforce reports and dashboards used by the Head of Sales, Sales Directors, and sales representatives for pipeline reviews, forecast calls, renewal tracking, and closed-lost analysis.

Deliver revenue intelligence: prepare product-level revenue forecasts and performance analyses for 451 Research sales leadership; recommend price uplifts from channel and package-level data; and manage product and price book data for Salesforce loading.

Track and report NRR and GRR metrics for the renewable book, providing sales and finance leadership with structured, timely visibility into renewal health, churn risk, and subscription performance.

Lead platform operations and integrations: serve as Salesforce SME and superuser, supporting migrations, datacenterHawk integration into 451 Research sales operations, and UAT execution for revenue technology initiatives including AI-assisted CPQ processing.

What we're looking for:

 

Professional Experience: 3–5 years of experience in Revenue Operations or Sales Operations within a B2B SaaS, technology research, data, or information services environment, with demonstrated accountability for commercial operations outcomes.

Salesforce Proficiency: Demonstrated ability to build reports, dashboards, and manage structured pipeline data across Salesforce Account, Contact, Opportunity, Quote, and Deal objects.

Revenue Recognition: Demonstrated working knowledge of ASC 606 / IFRS 15 revenue recognition principles as applied to non-standard commercial deal structuring and terms review.

Revenue Analytics: Demonstrated ability to build and maintain product-level revenue forecasts, NRR/GRR tracking models, and subscription performance analyses using structured commercial data.

Cross-functional Collaboration: Demonstrated ability to work across Sales, Finance, Legal, Product, IT, and Order Management stakeholders in a fast-paced, commercially sensitive environment.

Additional Preferred Qualifications

Bachelor's degree in Business Administration, Finance, Economics, or a closely related discipline.

Demonstrated experience in deal desk operations: reviewing non-standard terms, discount requests, and T&C redlines in coordination with Legal and Sales.

Experience with CPQ (Configure, Price, Quote) tools and AI-assisted commercial processing workflows.

Demonstrated experience supporting CRM platform migrations or system integrations as a business process SME or superuser, including field mapping across commercial objects.

Experience managing Salesforce product catalogue and price book data for loading, maintenance, and accuracy validation.

Demonstrated experience executing UAT cycles for CRM or revenue technology implementations, including end-to-end testing, data validation, and cutover support.

Prior experience in a technology research, enterprise IT data, or market intelligence business environment (e.g., 451 Research, Gartner, IDC, Forrester, or equivalent).

 

About S&P Global Energy
At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.

S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at www.spglobal.com/energy.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [email protected]. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

-----------------------------------------------------------

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

 

If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  
 
US Candidates Only: Know Your Rights: Workplace discrimination is illegal

-----------------------------------------------------------

20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)