RECREATION PROGRAM SUPERVISOR

Under the general direction, the Recreation Program Supervisor will plan, promote, coordinate, implement, and evaluate youth, adult, adult 50+ programs, community engagement initiatives and facility operations. This position will oversee recreation program and event staff, contractors, and volunteers, while also managing program needs, facility use, and budgetary responsibilities to ensure programs and initiatives are effective, efficient and aligned with community interests. 

• Lead the development, implementation, promotion, and evaluation of recreation programs for youth, teens, adults, 50+, athletics, outdoor recreation, camps, instructional activities, and contract classes. 
• Oversee daily program operations, including registration, fee collection, refunds, waitlists, rosters, facility scheduling, equipment distribution, and coordination of program activities delivered by City staff, contractors, and third-party organizations. 
• Recruit, train, schedule, supervise, coach, and evaluate assigned employees, independent instructors, contractors, and volunteers. Ensure required background checks, contracts, insurance documentation, and payment agreements are maintained, and recommend personnel actions as appropriate. 
• Prepare annual and seasonal program calendars, class schedules, staffing plans, and facility-use plans. Coordinate with City departments, schools, sports organizations, community groups, nonprofits, and businesses to support effective program delivery and equitable access to facilities and services. 
• Manage youth and adult athletic leagues, including registration, scheduling, participant communications, officials, equipment, and coordination with field-maintenance personnel and partner organizations. 
• Develop and monitor the recreation-program budget, prepare revenue and expenditure reports, recommend fees, and evaluate cost recovery. Oversee purchasing, cash handling, refunds, instructor payments, and revenue reconciliation in accordance with City financial policies. 
• Coordinate program marketing and communications through activity guides, flyers, websites, social media, email, and other channels. Establish customer service standards and respond to participant inquiries, complaints, appeals, and suggestions professionally and promptly. 
• Inspect program spaces, facilities, and equipment for safety, accessibility, and readiness; identify hazards and coordinate corrective action. Ensure compliance with applicable laws, ordinances, City policies, risk-management practices, and departmental procedures. Respond to incidents and accidents, complete required documentation, and coordinate follow-up. 
• Maintain inventories of program supplies, uniforms, and equipment; monitor condition and usage; coordinate purchasing, replacement, storage, and distribution; and ensure resources are properly maintained and accounted for. 
• Assess community needs, participation trends, service gaps, and recreation industry practices to recommend new, expanded, modified, or discontinued programs. Maintain accurate program records and performance reports and use registration data, surveys, and evaluations to improve service quality, affordability, accessibility, and participant satisfaction. 
• Develop and maintain operating procedures, instructor standards, program manuals, and emergency action plans. Represent the division at neighborhood, advisory board, City Council, professional association, and community meetings as assigned.  
• Adhere to City attendance policies and maintain a flexible work schedule, including evenings, nights, weekends, holidays, and extended hours as operational needs require. 
• Perform any other related duties as required or assigned. 

Bachelor’s degree from an accredited college or university in Parks and Recreation Administration, Public Administration, Business Administration, or related field and 4 years related experience; two years of which is in management or supervisory capacity.  
Must possess a valid Class "C" license when hired Must maintain insurability under the City's Vehicle Insurance Policy.  
Must possess current CPR, First Aid, and AED certifications or obtain within six months of employment. 
Must possess Parks and Recreation Professional (CPRP) certification through NRPA or obtain within six months of hire. 
Must possess Sports Administrator certification through NCYS or obtain within six months of hire. 
Must pass a pre-employment drug screen, criminal background check and MVR check. Basic: 10-Key, Accounting, Alphanumeric Data Entry, Database, Presentation/PowerPoint, Spreadsheet, Word Processing/Typing 

USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS
Regular use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, driver's license/cdl, etc.) 

ENVIRONMENTAL /WORKING CONDITIONS
Periodically exposed to such elements as noise, intermittent standing, walking, pushing, carrying, or lifting; but none are present to the extent of being disagreeable. The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the functions of this job, the employee is frequently exposed to outdoor weather conditions, and. The noise level in the work environment is usually moderate. 

PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions and expectations. Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks. While performing the functions of this job, the employee is continuously required to stand, walk, use hands to finger, handle, or feel, talk, or hear; regularly required to sit, reach with hands and arms; occasionally required to climb or balance, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds; regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision; color vision; peripheral vision; and depth perception.