Customer Service Technician

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.

• You will perform mainly pre-defined, technical tasks (for example, basic commissioning of products and systems, integration of components to a system, basic engineering, maintenance jobs) and work packages on-site and remotely.
• You will schedule PMI/PMP following documented procedures, escalate issues, and complete service documentation.
• You will coordinate PMI appointments with FSE and customers to minimize disruption to clinical operations.
• You will support customers remotely and onsite and provide 2nd and 3rd level user support when issues arise.
• You will coordinate and accomplish defined basic service operations and/or resolve basic product issues for customers' equipment.
• You will support the generation of sales leads for pre-defined service offers and contribute to planning activities.
• You will adhere to defined processes and applicable regulations.

To find out more about the specific business, have a look at https://www.varian.com/

Minimum Required Skills and Knowledge

• You hold a vocational diploma, bachelor's or master's degree in Electrical/Electronic Engineering, VLSI/Microelectronics, or a similar field.
• You have knowledge of and professional experience with electronic and electro-mechanical engineering, as well as testing equipment used for verification, checkout, and calibration of electronic equipment. You also have knowledge of and professional technical experience with microcomputers/PC-based systems.
• You have a customer-focused attitude.
• You are articulate and skilled in interpersonal communication.
• You are fluent in the local language and in English, both written and spoken.

• You have other desired skills and knowledge, including basic computer usage and debugging skills, fundamental knowledge of networks and networking techniques, and a basic understanding of imaging systems.
• You obtain and complete the LMS training plan specific to your assigned responsibilities.
• For the Oncology Systems business only, you meet all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include, but are not limited to, proof of valid identification (photo, driver's license, SSN), criminal background checks, drug screens, immunizations (Hep B, MMR, Varicella, Influenza, Tetanus), annual TB testing, and healthcare training.
• You are familiar with business tools such as email, Microsoft Word, Excel, and PowerPoint. You ideally have experience with HCM (e.g., Workday) or an equivalent ERP product and productivity software.

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Healthineers’ specific businesses, please visit our company page here.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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