Software Engineering Manager (Retail Core Operation & Payments Technology)

About the Role

·         Wells Fargo is seeking a Senior Engineering Manager to lead Global Banking Operations Technology, with a focus on transforming Retail Core Operations and Consumer Operations. This role is central to modernizing claims management, digitizing customer interactions, and driving operational excellence across high-volume, customer-facing platforms.

 

In this role, you will:

·         Lead large-scale transformation across Retail Core Operations, including modernization of check, cash, print, and servicing technologies.

·         Develop and execute technology strategy, operating models, and roadmaps aligned with enterprise goals and business priorities. Ability to effectively drive and lead changes in an organization with Wells Fargo’s size, scale and complexity

·         Application ownership and end to end global responsibility on apps that you will be owning.

·         Build and retain high-performing global engineering teams, fostering a culture of innovation, inclusion, and delivery excellence.

·         Identify and recommend opportunities for driving escalated resolution of technology roadblocks including code, build and deployment while also managing overall software development cycle and security standards.

·         Drive legacy modernization and cloud migration initiatives, with hands-on leadership in Java/.NET and cloud-native architectures.

·         Champion GenAI and cognitive automation to enhance customer experience and operational efficiency.

·         Ensure architectural alignment across infrastructure, application development, and data platforms.

·         Collaborate with Product Owners and business leaders to transition to a product-centric delivery model.

·         Oversee vendor relationships and global partnerships, ensuring roadmap alignment and delivery accountability.

·         Promote agile and DevSecOps practices, enabling scalable and secure engineering workflows.

·         Translate complex technical concepts for business stakeholders and influence senior executive decision-making.

·         Lead strategic planning across finance, resource allocation, and risk management.

 

Required Qualifications:

·         5+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

·         2+ years of Leadership experience of technology leadership in consumer operations/ payments

·         5+ years of management experience in technology

·         Strong planning (finance, resource, strategy, business), decision-making, and prioritization skills

 

Desired Qualifications

·         Experience leading global teams and mentoring managers
Proven track record in application modernization and cloud transformation
Strong background in API integration, messaging, and web services
Familiarity with AI/ML and GenAI (LLM) capabilities
Scaled Agile Framework (SAFe) experience
Strong communication skills across technical and executive levels

·         Proven leadership in GenAI initiatives, including integration of large language models (LLMs) into enterprise applications

·         Certification in Google/Azure Cloud, AWS Associate level / Pivotal Cloud Foundry (PCF) developer, Container and Kubernetes experience.
Experience in application modernization, transforming legacy systems into cloud-native architectures
Strategic technology leadership with a focus on aligning engineering roadmaps to business outcomes and enterprise transformation goals

 

Job Expectation:

Deep understanding of Consumer Operations including payments, claims, and servicing workflows.

·         Expertise in Retail Core Operations domains such as:
Print & Mail services

o    Check modernization and automation

o    Cash management and print and services

o    Customer Identification Program digitization

o    Operations data analytics and reporting aligned with enterprise data strategy

·         Familiarity with regulatory and compliance frameworks impacting consumer banking operations.

·         Experience with high-volume transaction systems and customer-facing platforms supporting millions of cases annually.

 

Posting End Date: 

12 Nov 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.