It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Student Document Services:
• Receive and prepare all necessary documents that needed for the student services process
• Distribute student documents (e.g. study leave, graduation documents, etc.)
• Receive and check document completeness from internship project and final project (soft cover & hard cover)
• Maintain and update records of customer transactions
Student Services Center Process Support:
• Prepare all student documents before distribution process (e.g., Student Guide Book, letter request, etc.)
• Upload various announcement to LMS
• Receive and process students letter request regarding related documents
• Check the completeness of documents in Student Services Center
Stakeholder Inquires Respond:
• Respond promptly to students/other stakeholders’ inquiries through CRM, email, phone or send it directly to related parties
• Oversee all inquiries using CRM
• Follow up and direct various unresolved inquiries to related parties
• Handle and resolve all stakeholder inquiries based on service level agreement (SLA)
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Maintain and update record details of inquiries, comments, and complaints
• Maintain and update record details of actions taken
• Manage related administration
• Communicate and coordinate with internal departments
Management Support Activities:
• Provide Report to direct Supervisor
• Suggest improvement process related to activities in area of responsibilities (especially related to time concern, effort and cost)
• Perform activities related to Quality Management System
• Perform additional tasks related to key responsibilities as required by Direct Supervisor
Education Requirement:
•Minimum Diploma Degree (D3) or University Student (6th Semester)
Work Exposure/ Experience:
•No working experience
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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