Senior Manager - Knowledge Management Insights and Analytics

Overview

The Senior Manager Knowledge Management Insights & Analytics is responsible for establishing and leading the analytics capability within the Knowledge Management Center of Excellence (KM COE) Team. This role transforms KM data into actionable insights that drive adoption, improve content quality, inform investment decisions and demonstrate business value.

 

The role partners closely with Portfolio Management, Content Management, Change Management, Product Owners and business stakeholders to develop performance framework, measure outcomes and provide data-driven recommendations that advance enterprise Knowledge Management maturity.

Responsibilities

• Lead the KM Insights & Analytics function and serve as the primary owner of KM performance measurement and reporting
• Develop and maintain KPI frameworks that measure adoption, engagement, content quality, search effectiveness, and business impact
• Design dashboards, scorecards, and executive reporting that provide visibility into portfolio performance and value realization
• Analyze user behavior, search trends, content utilization, and customer feedback to identify improvement opportunities
• Establish reporting standards, governance processes and data quality controls across the KM ecosystem
• Partner with Content Management teams to measure content health, accuracy, freshness and lifecycle effectiveness
• Collaborate with Portfolio Leads to track strategic initiatives, benefits realization and operational performance
• Support roadmap and investment decisions through data-driven insights and business case development
• Identify trends, risks, and opportunities to improve user experience, adoption and KM effectiveness
• Present actionable insights and recommendations to senior leadership and governance forumsDrive continuous improvement through benchmarking, performance analysis, and maturity assessments

Qualifications

• Candidate should have 9-11 years of over all experience.
• 5-8 years of experience in analytics, business intelligence, Knowledge Management, digital products, or related disciplines
• Experience designing KPI frameworks, performance scorecards and executive dashboards
• Strong analytical and problem-solving skills with the ability to translate data into business insights and recommendations
• Experience with reporting, visualization and analytics tools such as Power BI, Tableau, or similar platforms
• Experience analyzing user behavior, adoption metrics, customer engagement and operational performance
• Strong understanding of data governance, reporting standards and performance measurement methodologies
• Proven ability to partner with business and technology teams to drive data-informed decisions
• Excellent communication and executive presentation skills
• Experience working in a global, matrixed organization preferred
• Knowledge Management, digital workplace, content management or employee experience experience preferred