Software Technician 2/3

RELOCATION ASSISTANCE: No relocation assistance available

CLEARANCE REQUIRED FOR START: No

CLEARANCE TYPE: None

TRAVEL: Yes, 10% of the Time

## Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and secure technological solutions to enable strategic objectives. We’re looking for innovators who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we will support yours by expanding your personal network and developing skills, whether you are new to the field or an industry thought leader. At Northrop Grumman, you will have the resources, support, and team to do some of the best work of your career.

The Northrop Grumman CIDO team is seeking a Software Technician to join our Enterprise-wide Applications team. The selected candidate will be required to work on-site, full-time at our Melbourne, FL location.

Note: Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options. Applicants are encouraged to apply, only if they are willing to work on-site.

Responsibilities will include but not be limited to the following:

• Serve as an software technician supporting Enterprise-wide applications.
• Support, maintain, and resolve incidents in systems and their associated applications.
• Participate in planning and execution of system maintenance and upgrade deployments.
• Ensure adherence to software compliance standards and internal procedures.
• Perform or support testing and maintenance of systems, ensuring documentation of all corrections and changes.
• Conduct root cause analysis and debug issues across multiple environments.
• Collaborate with technical teams to develop, test, and implement system fixes.
• Support project management activities and ticket troubleshooting across multiple classified programs.
• Work effectively as a self-starter within a geographically distributed team.
• Support multiple projects concurrently based on priority.
• Demonstrate strong analytical and problem-solving skills in a fast-paced environment.

This position may filled at a higher level based on the qualifications listed below.

Basic Qualifications for Level 2:

• High School diploma and 2 years related experience.
• Must meet current US Government 8140 requirements such as CompTIA Security+, CISSP, or a similar network/security certification.
• Current AWS Certification (e.g., AWS Cloud Practitioner).
• Ability to obtain and maintain a US Government Secret level security clearance.
• Basic troubleshooting experience in software and/or systems environments.
• Experience with the Atlassian Suite, including Jira, Jira Service Management (JSM), Confluence, and Bitbucket.
• Experience with ticket-system troubleshooting and incident resolution.

Basic Qualifications for Level 3:

• High School diploma and 4 years related experience.
• Must meet current US Government 8140 requirements such as CompTIA Security+, CISSP, or a similar network/security certification.
• Current AWS Certification (e.g., AWS Cloud Practitioner).
• Ability to obtain and maintain a US Government Secret level security clearance.
• Basic troubleshooting experience in software and/or systems environments.
• Experience with the Atlassian Suite, including Jira, Jira Service Management (JSM), Confluence, and Bitbucket.
• Experience with ticket-system troubleshooting and incident resolution.

Preferred Qualifications:

• Excellent verbal and written communication skills, with the ability to interact effectively with technical and non-technical stakeholders.
• Hands-on experience with Jira Service Management (JSM) as a ticketing system.
• Project management experience (formal or informal), including task tracking, status reporting, and coordination across teams.

We offer flexible work arrangements, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment. At Northrop Grumman, we are on the cutting edge of innovation. Our diverse portfolio of programs means there are endless paths to cultivate your career. We also offer exceptional benefits/healthcare, a 9/80 work schedule, and a great 401k matching program. Come join us!

Primary Level Salary Range: $44,400.00 - $74,000.00

Secondary Level Salary Range: $52,700.00 - $87,900.00

The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.