Norwegian-speaking Customer Expert – Greece (Athens, Thessaloniki or Crete)

Norwegian-speaking Customer Expert – Streaming, E-commerce & Fintech
Athens, Thessaloniki or Chania (Crete), Greece

Key information

• Work model: On-site or remote from Greece, depending on the team
• Language: Norwegian
• Schedule: Monday to Friday, with occasional weekend shifts in some teams
• Working hours: Fixed day shifts or rotating shifts, depending on the team
• Salary: €1,300 – €1,500 gross/month + productivity bonus
• Relocation: Relocation support provided for candidates moving to Greece

About the location
Build your career in Greece, working from Athens, Thessaloniki or Chania. Athens and Thessaloniki are vibrant cities with rich history and lively culture, while Chania, on the island of Crete, offers beautiful beaches, a warm Mediterranean climate and a high quality of life. In selected teams, you can also work remotely from home in Greece.

About the position
Join a customer experience team supporting leading international brands in streaming, e-commerce and fashion, online delivery, fintech and money transfer, premium home appliances and business printing. As the first point of contact for Norwegian-speaking customers and partners, you will help them with accounts, subscriptions, orders, deliveries and payments, and troubleshoot products and services by phone, chat and email.

Responsibilities

• Be the first point of contact for Norwegian-speaking customers and partners via phone, chat and email
• Answer questions about accounts, subscriptions, orders, deliveries and payments
• Troubleshoot technical issues with products, appliances, devices and online services
• Handle complaints and requests carefully, following established procedures
• Escalate complex cases to specialised teams and follow up until resolved
• Document all interactions accurately in CRM systems

Requirements

• Native or C1 Norwegian, written and spoken
• English at B2 level for training and internal communication
• Excellent communication skills and a customer-oriented mindset
• Good PC skills and the ability to work with several tools at once
• Willingness to live and work in Greece
• Customer service experience is a plus, but not required for most positions

Additional information

• 8-month contract, with potential for extension
• Monthly productivity bonus (up to €200 or 20% of gross salary, depending on the team)
• Transport bonus of up to €100/month for on-site roles
• In selected teams: training completion bonus and one-time payments after 6 and 12 months
• Paid training and up to 4 weeks of nesting before working independently
• Continuous upskill and cross-skill training
• Part-time options available in selected teams