Program Administration Specialist

Clearance

Public Trust

Overview

Support timely, accurate, and effective application processing. The program’s objective is to maintain an average turnaround time of no more than two weeks—and typically one week—between application submission and completion of the initial review and related outreach. The team also works to address communications from organizations promptly.

Background

The DPF Program provides eligible U.S.-based organizations with mechanisms for receiving personal data from the European Union/European Economic Area, the United Kingdom and Gibraltar, and Switzerland.

 

The program team reviews organizations’ initial self-certification and annual re-certification submissions, including applicable privacy policies and supporting information. Specialists communicate with organizations to identify missing information, explain program requirements, and support completion of the application process.

Responsibilities

• Review initial self-certification and annual re-certification applications and applicable privacy policies against DPF Program requirements and established procedures.

• Confirm applicable registrations with and/or payments to third parties as required by the program.

• Identify missing information, inconsistencies, and items requiring clarification or correction.

• Prepare and send application-related correspondence using guidance and, when applicable, standardized language provided or authorized by ITA’s DPF Team.

• Communicate professionally with applicants, participating organizations, outside counsel, and relevant third parties regarding application requirements, status, and outstanding items.

• Follow up on incomplete or overdue applications to clarify an organization’s intentions and address participation-related questions in accordance with program guidance.

• Maintain accurate application records, correspondence, case inquiries, and processing status information in SharePoint, Salesforce, or the applicable program platform.

• After completing program training, typically review up to 30 applications per week, including related privacy policies and initial post-review communications.

• Typically respond to communications within one week of receipt or assignment, as applicable.

• Participate in periodic and ad hoc application processing meetings and correspondence.

• Perform related application processing and compliance-support tasks under specific guidance from ITA’s DPF Team.

• Track work activity and provide information needed for monthly reporting, including applications reviewed, applications finalized, and responses to emails and SharePoint case inquiries.

• Protect business proprietary information and safeguard government-furnished equipment, information, and records.

Qualifications

• At least two years of experience in the field or a related area.

• Strong attention to detail and the ability to review written materials accurately and consistently.

• Excellent customer service and professional communication skills.

• Ability to follow established procedures, apply program guidance, and identify matters requiring clarification.

• Ability to organize assignments, maintain accurate records, and meet processing and response expectations.

• Ability to work respectfully and effectively with colleagues, government personnel, applicants, and other program contacts.

• Ability to obtain a favorably adjudicated Public Trust investigation.

• Willingness to sign a nondisclosure agreement before accessing business proprietary application information.

Education

BS/BA or equivalent.

Location and Work Hours

This position supports the Department of Commerce at the Herbert C. Hoover Building in Washington, DC.

 

Hybrid work may be authorized based on government approval and program needs.

 

The schedule is Monday through Friday, typically starting by 9:00 a.m. Eastern, with eight working hours each scheduled workday. Specific work hours and onsite requirements will be confirmed before assignment.

Compensation

The compensation range for this position is $25.00 - $32.00 per hour. Compensation will be discussed in greater detail with candidates who advance in the interview process, allowing for a comprehensive evaluation of qualifications and alignment with role requirements.

 

Compensation Disclaimer:The salary range provided for this position represents a general guideline. Final compensation will be determined at the Company’s discretion based on a variety of factors, including but not limited to relevant experience, skills, education, internal equity, geographic location, and contract requirements. Not all candidates will be eligible for the upper end of the salary range.

Benefits and EEO

At Ardent Eagle Solutions, we offer a comprehensive benefits package to our employees and their families:

• Medical/Dental/Vision Coverage
• Matching 401(k) Plan
• Continuing Education Assistance
• Paid Time Off
• Free parking is available for the night shift Operations Watch Officers

This job description is intended to describe the general scope of work and level of work that is needed to perform while on task with Ardent Eagle Solutions. Other duties may be assigned. Selected candidates may undergo a government security investigation and must fulfill eligibility criteria for accessing classified information. US citizenship may be a prerequisite for certain roles.

 

Ardent Eagle Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to disability or protected veteran status.