International Coordinator

Key Responsibilities

International Patient Coordination

• Coordinate consultaions, medical investigations, treatments, admissions, and discharges for international patients.
• Facilitate effective communication between patients, physicians, nurses, and relevant hospital departments.
• Coordinate interpretation and other support services for international patients when required.
• Ensure a smooth and positive patient experience throughout the care journey.

Case Management and Follow-up

• Monitor patient cases from initial inquiry throughtreatment completion.
• Follow up on medical reviews, appointment confirmations, treatment plans, and pending arrangements.
• Maintain accurate patient records and case updates.
• Support initiatives to improve patient conversion and reduce case drop-off.

Partner & Referral Agency Support

• Serve as a primary contact for referral agencis and international partners.
• Respond to inquiries regarding medical services, appointments, and treatment coordination.
• Coordinate appointment scheduling and communicate physician availability.
• Provide timely case updates while maintaining patient confidentiality and compliance. 

Regional Market Support

• Support market development activities across Cambodia, Los, Myanmar, and Vietnam.
• Assist Regional Market Managers during hospital visits, partner meetings, medical briefings, and marketing activities.
• Support patient conversion initiatives and relationship-building with referral partners.
• Participate in market-specific projects and campaigns as assigned. 

Quality & Reporting

• Prepare reports related to patient referrals, conversion rats, and market activities.
• Identify opportunities to improve service quality and patient satisfaction.
• Ensure compliance with hospital policies, patient safety standards, and service protocols.