Full-Time Receptionist

The Wellness Collective | Sioux Falls, South Dakota

About the Position

The Wellness Collective is seeking a professional, dependable, and organized receptionist to join our multidisciplinary healthcare team. As the first point of contact for many of our patients, this person plays an important role in creating a welcoming, supportive, and professional experience.

We are looking for someone who takes pride in their work, communicates effectively, follows through on responsibilities, and demonstrates sound judgment. The ideal candidate is proactive, comfortable managing competing priorities, and committed to maintaining patient confidentiality.

Previous healthcare or medical office experience is strongly preferred.

Key Responsibilities

Patient Reception and Registration

• Welcome patients and manage check-in and check-out for appointments.
• Answer incoming phone calls, respond to general inquiries, and direct messages to the appropriate team members.
• Schedule appointments and assist patients with questions about services, insurance, and general account information.
• Update patient demographic and insurance information.
• Collect payments, review account balances, and assist patients with billing questions and account resolution.
• Receive, organize, scan, and upload documents into patient records.
• Process requests for medical records and manage releases of information in accordance with HIPAA and clinic policies.
• Assist providers and other team members with administrative needs as they arise.

Office Operations and Organization

• Maintain a clean, organized, and welcoming reception area and shared office spaces.
• Sort and distribute incoming mail.
• Monitor basic office needs, including replacing lightbulbs and charging security cameras as needed.
• Perform light cleaning and help maintain a professional environment for patients and staff.
• Identify needs, take initiative, and contribute to the smooth daily operation of the clinic.

Qualifications

• Previous healthcare, medical reception, or medical office experience strongly preferred.
• Excellent communication and interpersonal skills, with a professional and courteous approach to patients and colleagues.
• Strong organizational skills and attention to detail.
• Dependable, punctual, and consistent in following through on responsibilities.
• Ability to multitask, prioritize competing demands, and adapt to changing needs.
• Sound judgment and critical-thinking skills.
• Demonstrates initiative and takes ownership of assigned responsibilities.
• Teachable, with a willingness to learn new systems and workflows.
• Ability to handle confidential patient information ethically and in compliance with HIPAA.
• Comfortable working independently while collaborating with a multidisciplinary team.

About The Wellness Collective

The Wellness Collective is a multidisciplinary health and wellness clinic in Sioux Falls, South Dakota. Our team offers a variety of services designed to support the physical and emotional well-being of our patients.

We value compassionate care, collaboration, professionalism, and creating an environment where patients feel welcomed and respected. We are looking for someone who shares these values and understands the importance of providing a consistent, positive experience for both patients and colleagues.

Compensation and Benefits

• Paid time off: Two weeks of PTO.
• Health insurance
• Dental insurance
• Vision insurance
• Simple IRA retirement plan

Health, dental, and vision insurance benefits, along with PTO eligibility, begin on the first day of the month following completion of one full month of employment. Simple IRA eligibility begins at the start of the calendar year, subject to plan requirements.

Schedule

Full-time | Monday–Friday | 7:30 a.m.–3:30 p.m.

These are the anticipated hours for the position. If this schedule closely aligns with your availability and interests, we encourage you to apply. We are happy to discuss scheduling details with qualified candidates.

Opportunities for Growth

The Wellness Collective is a growing organization, and this position offers opportunities to expand responsibilities, develop new skills, and take on additional roles within the clinic over time. We value employees who demonstrate initiative, reliability, and a willingness to grow with our team.

Interested in Joining Our Team?

If you are professional, dependable, organized, and enjoy helping people, we would love to hear from you. We welcome applicants who are interested in contributing to a collaborative healthcare environment and growing with The Wellness Collective.