Bistro Attendant

Description

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.

Summary:

The Bistro Attendant ensures the restaurant runs smooth. They must adhere to food health and safety protocols, assist in maintaining cleanliness of bistro, take orders from guests, prepare food, and help staff when needed.

Duties & Responsibilities:

• Demonstrate appropriate behaviors and positive guest relations
• Maintain cleanliness of work areas including dry good storage, refrigerators, and freezers
• Handle all guest service complaints and compliments in a professional and timely manner
• Input orders into cash register system and collect payments from guests
• Take guest orders, prepare food and beverage items, distribute prepackaged and prepared food items, and deliver orders to tables as needed
• Follow and ensure compliance with food and safety handling policies and procedures
• Maintain up-to-date knowledge of company food safety programs
• Wash and disinfect kitchen area including tables, tools, knives, and equipment to ensure sanitary conditions and met the department standards
• Prepare and cook food according to recipes
• Dispense appropriate levels of alcohol
• Assist in checking all fixtures, equipment, and conditions
• Participate in all mandatory job training and meetings

Requirements

Qualifications:

• A High School diploma or equivalent
• Experience as a server is preferred
• May need to meet age limits for serving alcoholic beverages
• Courteous and attentive to guests
• Excellent interpersonal, communication, and customer service skills
• Flexibility to work shifts, including early mornings, late nights, weekends, and holidays

Benefits:

• Competitive salary
• Annual review with increase potential
• 401k program with company match
• Additional benefits may be available

Arbor’s Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. 
• Lead with Heart - Be kind, passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.