- Salary
- $75k – $100k
- Location
- Chicago, IL · 175 W. Jackson Blvd Chicago, IL 60604
- Workplace
- Hybrid
- Department
- Strategy & Operations
- Seniority
- Entry
- Education
- Bachelor
- Visa
- Not sponsored
- Source
- Greenhouse
Description
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.
About the Role:
As a Business Operations Associate within the CashNetUSA business unit, you will play a vital role in supporting one of Enova's core businesses. Your responsibilities will be monitoring and supervision across our diverse product portfolio, planning and executing customer remediations, and addressing unique regulatory and business requirements in various states. You'll collaborate cross-functionally to align business and compliance needs, proactively identify and prevent customer incidents, and contribute to customer remediation efforts.
Responsibilities:
- Scope, plan, and execute end to end customer remediations due to system issues with an emphasis on root cause investigation, system fix implementation, redress action planning, and data analysis in a cross functional collaborative setting
- Take full ownership of the issue management lifecycle; ensure that gaps are not just flagged, but pursued until a permanent fix is implemented and tested
- Demonstrate a results-driven mentality by independently coming up with opportunities, validating hypotheses with stakeholders, and driving cross-functional solutions into reality
- Proactively identify production or compliance exceptions, assess their impact on the business and customers, and resolve them or escalate to the management team as necessary.
- Gain expertise in product offerings, brand, state compliance matrix, transactional logic, and funding/payment processes, and document this knowledge.
- Utilize your subject matter expertise to create and manage processes and monitoring systems that ensure compliance with internal and regulatory guidelines for products, technology, and processes.
- Analyze customer complaint data to identify trends, develop recommendations, and support the implementation of process improvements based on these insights.
- Assist with ad hoc data requests related to external and third-party business audits.
Requirements:
- Bachelor's degree in Business, Finance, Economics, Engineering or a related field
- 5+ years of project management experience executing initiatives from start to finish, including managing cross-functional stakeholders and authoring detailed business documentation
- 3+ years resolving audit findings and operational issues by integrating federal and state regulations into corrective action plans, updated policies, and system improvements
- Familiarity with SQL and Excel
- Strong analytical and problem-solving abilities
- Ability to collaborate effectively in both team and independent settings
- Excellent written and verbal communication skills
- Familiarity with tools such as Microstrategy, Grafana, and other monitoring dashboards is a plus
Compensation:
- The budgeted annual salary range for this position is $75,000 - $100,000. Actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include a bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.
#BI-Hybrid #LI-Hybrid #LI-JY1
Benefits & Perks:
- Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
About Enova
Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.
Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.
It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.