Leasing Manager

Description

Position:- Leasing Manager- Summer Street Apartments

Reports to: Director of Housing Assets

Crossroads Rhode Island is seeking an experienced Leasing Manager to oversee the full leasing and occupancy process for Summer Street Apartments, our 176-unit Permanent Supportive Housing community serving adults who have experienced homelessness.

The Leasing Manager will independently manage the leasing process from application and eligibility through move-in, certification, ongoing recertification, and move-out, while coordinating closely with residents, property management, supportive services, Finance, Compliance, public housing agencies, subsidy providers, and other partners.

Duties and Responsibilities:

• Manage the full leasing workflow, including applications, eligibility, certifications, recertifications, vacancies, move-ins, move-outs, and re-occupancy.
• Interview prospective residents, process applications, communicate requirements, and provide guidance throughout the leasing process.
• Show vacant apartments and coordinate the process from unit availability through approval and move-in.
• Conduct re-examinations, recertifications, inspections, move-in orientations, and move-in and move-out inspections.
• Prepare leases, certifications, addenda, notices, security deposit documentation, and other required leasing materials.
• Calculate and review rent and income using RealPage and other applicable systems, identifying and resolving discrepancies.
• Maintain complete and accurate resident files, leasing records, certifications, and property management system information.
• Apply HUD, LIHTC, public housing agency, and other affordable housing requirements to leasing and occupancy activities.
• Coordinate with Compliance and other departments for audits, monitoring reviews, inspections, and regulatory requirements.
• Coordinate monthly subsidy and rental assistance billing, working closely with Finance, public housing agencies, funders, and other partners to resolve discrepancies and outstanding payments.
• Respond to resident questions and concerns related to leasing, occupancy, rent, and documentation.
• Serve as a key liaison with public housing agencies, subsidy providers, funders, and other external partners.
• Identify opportunities to improve leasing procedures, quality assurance, vacancy management, billing, and overall workflow.
• Other duties as assigned

Requirements

Education and Experience:

• Associate degree in business administration, property management, housing, or a related field, or an equivalent combination of education and experience.
• Three to five years of experience in affordable housing, property management, leasing, housing administration, or a related field.
• Experience working with diverse populations, including individuals and families who may have experienced homelessness, trauma, poverty, or other barriers to housing.
• LIHTC certification required or ability to obtain within six months.
• Experience with subsidy programs, public housing agencies, housing compliance, and/or multiple funding sources preferred.

Knowledge, Skills, and Abilities:

• Strong understanding of affordable housing leasing, eligibility, certification, recertification, rent calculation, occupancy, and file documentation.
• Strong attention to detail and ability to identify discrepancies in tenant records, rent calculations, subsidy information, and billing.
• Excellent organizational, communication, problem-solving, and follow-through skills.
• Ability to manage multiple priorities and deadlines with a high degree of accuracy and minimal supervision.
• Ability to communicate effectively and respectfully with residents, applicants, coworkers, public agencies, funders, and regulatory representatives.
• Proficiency with Microsoft Office and property management software; RealPage experience preferred.

Equal Opportunity Employer Crossroads is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Recovery Friendly Workplace Crossroads is committed to creating a healthy, safe, and stigma-free work environment for those employees impacted by addiction and is a proud participant in RI Governor’s Recovery Friendly Workplace Initiative. https://recoveryfriendlyri.com/about/