Collections Representative

Collections Representative

Job Summary:
In this role, assist members, staff, and third parties with general aspects of collecting past due loans for the credit union. Utilize dedicated software and electronic systems to contact past due members, collect loan payments, identify reasons for delinquency, document all actions taken. Evaluate and identify appropriate solutions options to assist members in resolving their financial hardship situations. Utilize all available methods of communication to contact past due members. Ensure compliance with all applicable laws, regulations, policies, and procedures associated with collecting past due accounts. 

Salary: $21.00-$27.00 Per Hour Depending on Experience
This is an in-office position

About Us:
Hughes Federal Credit Union is dedicated to providing a positive difference in our members’ financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a “Best-In-State” credit union, four years in a row!

Key Responsibilities:

• Communicate directly with past due members and effectively discuss resolution options.
• Take appropriate action to resolve the delinquency.
• Document and maintain all collection efforts within the electronic collection software platform.
• Effectively manage assigned collection queue to maximize productivity and meet or exceed goals.
• Review account history and evaluate appropriate next steps to resolve the past due status.

• Minimum of six months of similar or related experience
• High school diploma or equivalent
• Excellent Customer service and interpersonal communication skills
• Strong organizational skills and attention to detail

• Basic understanding of bankruptcies, repossessions, legal actions, foreclosures, loan extension/modifications, and collateral protection

• Generous Paid Time Off Policy
  • Up to 15 days in 1st year of service
    • Paid Time Off increases with tenure
  • VTO (Volunteer Time Off) Up to 16 hours yearly
• 401(k) plan
  • 7% company match
• Health, Dental, and Vision Insurance
  • Health Savings Account with Employer Contribution Available
  • Free Vision Insurance
• Life and Disability Insurance
  • Provided by the Credit Union with Optional Supplemental Coverage Available
• Competitive Wage and Professional Development
  • Educational Assistance

Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace.