- Location
- Remote · New York, New York, United States
- Workplace
- Remote
- Department
- Customer Satisfaction
- Source
- Greenhouse
Description
About Hone
Hone is an online medical clinic at the forefront of transforming healthcare and enhancing longevity. We use cutting-edge scientific advancements to empower men and women to take control of their health and unlock their full potential. Our people are the heart of everything we do and drive our success. We approach every project through our brand values:
- Fight for the Customer
- Execute Ruthlessly
- Communicate Candidly, Clearly, and Kindly
- Collaborate Selflessly
- Practice Calculated Risk-Taking
- Maximize Joy and Gratitude
Hone has been fully virtual from day one and will continue to be a remote-first employer.
Our Ideal Candidate
Our ideal candidate is a mission-driven, motivated multi-tasker who is invested in work that is fulfilling and impactful. They embrace change and tackle challenges with enthusiasm. They have an “all-in” disposition towards work, understanding that we are a fast-paced, high-growth organization with evolving priorities. They can excel at both independent tasks and collaborative work, leading with clear and candid communication. They exhibit humble leadership—the ability to drive initiatives forward while remaining excited about continuous learning and development opportunities. They feel strongly about being part of a team that advocates for people to live longer and better lives.
At Hone Health, we are on a mission to create a world where age is no longer a limitation. We believe that by empowering individuals to take charge of their health with the right tools, tools that go beyond the capabilities of traditional healthcare, we can help them live their best possible lives, regardless of age.
We’re looking for a Learning and Development Specialist who shares this vision. You’ll start by owning training for our Patient Care Team, from the first day of a new hire’s class through the ramp to full pace and ongoing learning after that. As the company grows, this role can expand into company-wide training and into leading a team of trainers.
About the Role
You’ll be the owner of care team training, end to end. You’ll design and run new hire training, build practice and assessments, track how new hires ramp, and use what you find to close gaps for the wider team. For now, you’re the only trainer. You’ll set the direction, decide what to build first, and see it through without waiting to be told. You’ll work with care team leaders, QA, and Pharmacy Ops. You’ll be measured on how quickly new hires reach full pace and how well gaps get fixed.
Key Responsibilities
- Own the care team training program end to end: set the strategy, build and deliver new hire training with practice and assessments, and keep improving it.
- Track how each new hire is ramping, so we can see who’s on track, who isn’t, and where the gaps are.
- Use quality audits, performance data, and manager feedback to find training gaps, and build training that closes them.
- Keep training current as treatments, services, and workflows change.
- Work with cross-functional teams and subject matter experts (Pharmacy Ops, Clinical, QA) to keep content accurate.
- Make sure training is ready to run when the business needs a class.
Qualifications
- Self-driven, with a record of owning a program end to end, from strategy through delivery and improvement.
- Experience designing and running training for a high-volume support or care team, preferably in healthcare or telemedicine.
- Experience using performance or quality data to find gaps and measure whether training works.
- Strong presentation, communication, and facilitation skills.
- Proven ability to handle challenging situations with patience and professionalism.
- Strong organization skills and the ability to manage multiple projects and deadlines.
- Familiarity with learning management systems and training tools.
How we hire
Finalists complete a short case study and present it to our team.
If you’re passionate about helping others thrive and have the drive to make a meaningful impact, we’d love to hear from you. To apply, please submit your resume and a cover letter highlighting your relevant experience and why you are interested in this position.
Salary Range
The salary range for this role is between $70,000 and $80,000, depending on experience.
Benefits*
Hone wants our team to be in the best condition of their lives, so we offer a range of benefits including:
- A remote-first work environment
- Competitive compensation and equity options
- Health, dental, and vision insurance coverage
- Short-term disability and basic life coverage
- Flexible Spending Accounts (FSAs)
- Lifestyle Spending Accounts (LSAs)
- We follow federal holidays and have uncapped time off for exempt employees
- Budget for the technology tools you need (laptop, monitor, and/or special software)
- A focus on company-sponsored activities to foster engagement (both virtual and in-person)
- Waived membership fees for any Hone team members utilizing Hone products
*These benefits are available to full-time, regular employees, and not to independent contractors, part-time employees, temporary employees, or interns.
We are proud to be an equal-opportunity workplace committed to building a team culture that celebrates diversity and inclusion. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Please contact us to request accommodation.