- Location
- Quezon City, Bridgetowne Zeta, Philippines · Alabang, Plaza E Building
- Workplace
- Onsite
- Type
- Full-time
- Department
- Administration
- Experience
- 3+ years
- Education
- Master
- Closing date
- Today
- Source
- Workday
Description
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
Work Type: 2 or 3 days zeta and or, 2 or 3 days Alabang.
Education: Master's/bachelor’s degree in MCA/ BCA, BE / B. Tech, Experience: 3+ Years experience in IT Management with at least 2-3 years’ experience as a team leader or in an IT department managerial role. Mandatory Skills: • Technical troubleshooting and problem-solving • Vendor management and procurement • Excellent communication and interpersonal skills • Excellent time management, multitasking skills and strong problem-solving skills Preferred Skills: • Comprehensive Understanding of Network architecture and Client/ server • Extensive experience in the delivery of IT incident and problem management • Experience with Mac, Linux and Windows platforms • Cloud and VDI Infra Roles & responsibilities: • Managed end-to-end IT service delivery operations, ensuring timely incident resolution and service request fulfilment. • Led a team of [X] support technicians, providing coaching, training, and performance evaluations. • Collaborated with stakeholders to define and document service-level agreements (SLAs) and operational procedures. • Implemented ITIL-based processes, including incident management, problem management, and change management. • Improved incident response time by [X]% through process optimization and team training. • Monitored service metrics and generated reports to track performance and identify areas for improvement. • Worked closely with vendors to manage hardware and software procurement, maintenance, and licensing. • Conducted user satisfaction surveys to gather feedback and drive continuous service improvement. • Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages • Managing and reporting on allocation of IT budget • Providing direction for IT team members • Identifying opportunities for team training and skills advancements • Ensure ICSAT, ESAT scores are maintained
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