General Manager

Description

The Spark by Hilton Portland Airport, Maine, managed by Essex Hotel Management, is currently seeking a DRIVEN General Manager.

The General Manager will be responsible for managing all aspects of the hotel, including guest services, housekeeping, maintenance, and food and beverage operations. 

Responsibilities:

• Oversee the daily operations of the hotel, ensuring that all departments are running smoothly and efficiently
• Develop and implement policies and procedures to ensure the highest level of guest satisfaction
• Manage and motivate staff to provide exceptional customer service
• Monitor and control expenses to ensure profitability
• Develop and implement marketing strategies to increase occupancy and revenue
• Ensure compliance with all local, state, and federal regulations
• Maintain a safe and secure environment for guests and staff
• Handle guest complaints and resolve issues in a timely and professional manner
• Conduct regular staff meetings to ensure that all employees are informed and up-to-date on hotel policies and procedures

What are we looking for? For nearly three decades, Essex Hotel Management's "solution-driven" approach has resulted in high satisfaction for our team members, partners, owners, and guests. This results from our Team Members staying true to our Vision, Mission, and Values. We look for teammates that are DRIVEN:

• Dedicated to finding solutions that work
• Responsive to our partners, our team members, and our guests
• Integrity defines everything we do by taking ownership of our actions and holding ourselves accountable
• Value-Oriented - we value diversity, relationships, and performance
• Engaged - we care about the work we do and the people we work with
• Nimble - we strive to be flexible and innovative

Essex Hotel Management, LLC is committed to fostering an inclusive and diverse workplace, where equal opportunity is extended to all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate.

Requirements

• Bachelor's degree in Hospitality Management or related field
• Minimum of 5 years of experience in hotel management
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong problem-solving and decision-making skills
• Knowledge of hotel operations, including guest services, housekeeping, maintenance, and food and beverage operations
• Proficient in Microsoft Office and hotel management software