Operations Supervisor

We are seeking an Operations Supervisor to join our Insurance Operation team at MBPS. In this role, you will oversee daily staff activities, prioritize tasks, and ensure efficient workflow management. Key responsibilities include managing and developing the team to maintain high service quality, supporting team-level project initiatives, and reviewing departmental procedures for accuracy and effectiveness.

Position Responsibilities: 

• Effectively manage daily team operations, address issues affecting service levels, and create action plans to mitigate risks.
• Assist in coordinating team resources, monitor activities, and handle workforce tasks, including scheduling and compliance.
• Conduct performance reviews, provide feedback, address employee issues, and identify training needs for strategic development.
• Share information to improve standards and procedures and handle escalated issues within the team.
• Regularly discuss feedback and updates with the team, and conduct meetings to discuss policies and processes.
• Lead team projects to meet objectives and assume accountability for critical issues.
• Provide leadership, motivation, and coaching to build a high-performing team aligned with business strategies.

Required Qualifications: 

• Candidate is required to meet the internal application eligibility requirements before proceeding.
• Disciplined and able to carry out assigned responsibilities with minimal supervision
• Possess a global perspective on the business and impacts to other business units
• Collaborates effectively and accountably with stakeholders when making exceptions, including Compliance, other departments and individuals who are potentially impacted.
• Bachelor's degree preferred, but candidates with a high school diploma, senior high, vocational course, or at least 1 year completed in a Bachelor's program are welcome to apply.

Preferred Qualifications: 

• Familiarity with CDN Group Benefits systems such as AWD, ManuConnect etc.
• Strong preference for candidates who have completed leadership training or preparatory programs
• Strong attention to detail and organizational skills.
• Ability to work independently and mentor others.
• Excellent verbal and written communication skills.

When you join our team: 

• We’ll empower you to learn and grow the career you want. 
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 
• As part of our global team, we’ll support you in shaping the future you want to see. 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].