The Stewarding Shift Manager is responsible in assisting Executive Steward in the Operations of the Stewarding Department, sanitation, ordering inventory, purchasing, banquets, work scheduling, payroll, labor reports, office administrative duties. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

Great teams make the #Best8Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 
1.    Administrative duties: Scheduling; providing adequate labor coverage in all outlets working within established labor payrolls guidelines. 
2.    Banquets:  Maintain orderly handling of banquet prospectus sheets and banquet weekly, monthly forecast sheets.  Plan correct labor coverage and provide efficient & consistent execution of banquets.
3.    Maintain sanitation of all food prep and food storage areas to meet or exceed health department requirements.  Also general organization of kitchen and storage areas throughout all kitchens.
4.    Communication:  Verbal and written, throughout facility, front to back. 
5.    Train all associates to perform their job duties to meet or exceed performance objectives for their position; provide tools and supplies needed.
6.    Evaluate and direct personnel, provide disciplinary action when needed.
7.    Participate in weekly management meeting.
8.    Maintain constant control of situations including handling guest complaints, handling employee complaints, and other problems that are encountered.
9.    Report any incidents to appropriate Supervisors.
10.    Assure prompt, professional service to all guests.
11.    Handle administrative duties such as scheduling, payroll, filing, personnel maintenance and HR issues.
12.    Advise the Executive Steward of daily problems and needs; utilize all available resources.
13.    Complete daily reports including Daily Manager Report and any Incident Reports.
14.    Prepare necessary paperwork, ordering of supplies and equipment needed for an efficient customer oriented operation.
15.    Communicate regularly with associates and keep them informed on all Casino Activities and events.  Act as a liaison between management and associates.
16.    Ensure that staff behavior and appearance are in compliance with established standards.
17.    Share accountability for achieving cost goals, labor and expenses.
18.    Evaluate staff performance on a ninety (90) day and annual basis.
19.    Transport and deliver all equipment and food for off-site catering events.
20.    Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy.  Understand and comply with all information security policies and procedures at all times.
21.    Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times.  Maintain a professional work environment with supervisors, managers and staff.
22.    Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
23.    Must complete all required SGC Training programs within nine (9) months from commencement of employment.
24.    Attend all necessary meetings.
25.    Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.  Hours are determined by a 24-hour schedule.

QUALIFICATIONS/REQUIREMENTS:

Education/Experience:
1.    Must be 18 years of age or older upon employment.
2.    High school Diploma or its equivalent required.
3.    Two-year Associate’s degree or Bachelor’s degree from a four-year college preferred.
4.    Previous customer service experience preferred.
5.    Minimum two (2) years food and beverage supervisory experience.
6.    Must have general knowledge of all phases of full service dining.
7.    Must possess and maintain a valid driver’s license and be able to substantiate a safe driving record within the parameters acceptable to our liability insurance carrier.
8.    Excellent interpersonal, customer service, communication, coaching, team building and problem solving skills required.
9.    Must be computer literate, including a working knowledge of all Microsoft Office applications as well as restaurant automated systems.

Language Skills and Reasoning Ability:
1.    Must possess excellent communication skills.
2.    Ability to write routine correspondence and to speak effectively to the public, employees and customers.
3.    Must have the ability to deal effectively and interact well with the customers and employees.
4.    Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderately loud.  When on the casino floor, the noise levels increase to loud.  Must be able to work in an environment where smoking is permitted.
1.    Must be able to stand, walk and move through all areas of the casino.
2.    Maintain physical stamina and proper mental attitude to work under pressure in a fast paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
3.    Work involves moderate exposure to unusual elements such as extreme temperatures dirt, dust, fumes, smoke and /or loud noises.
4.    Moderate physical activity is required along with the handling of objects up to fifty (50) pounds.
5.    Work environment involves some exposure to physical risk, which requires following basic safety precautions.

Salary Starting Rate:

$22.00

Compensation is negotiable based on experience and education.
 

Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.