- Location
- Royal Sonesta Downtown Chicago, IL, United States of America
- Type
- Full-time
- Source
- Workday
Description
We’re People People. Are you?
We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀).
With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.
But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).
What this role is all about
What this role is all about
Clean, comfortable, and welcoming guest rooms are at the heart of every great stay — and our Room Attendants help create those experiences every single day. As a Room Attendant, you’ll help ensure guest rooms and hotel spaces are spotless, refreshed, and ready to welcome guests with the warmth and care that defines our People People culture.
This role is perfect for someone who takes pride in their work, enjoys staying active, and thrives in a fast-paced hospitality environment.
If you’re dependable, detail-oriented, and passionate about hospitality — we’d love to meet you.
What you’ll be doing
What you’ll be doing
Clean and service guest rooms, suites, bathrooms, hallways, and assigned hotel areas according to hotel brand standards and operational procedures.
Replace linens, towels, amenities, and guest supplies while ensuring rooms are refreshed, organized, and guest-ready.
Inspect guest rooms for cleanliness, presentation, maintenance concerns, and operational readiness throughout shifts.
Maintain cleanliness and organization of housekeeping carts, storage closets, linen areas, and operational workspaces.
Report maintenance issues, lost and found items, safety concerns, and room status updates promptly and accurately.
Respond professionally and courteously to guest requests and housekeeping service needs throughout the day.
Follow sanitation standards, chemical handling procedures, hotel safety policies, and operational guidelines at all times.
Support deep cleaning projects, room inspections, VIP arrivals, and special housekeeping assignments as needed.
Partner closely with Housekeeping leadership, Front Office, Laundry, and Engineering teams to support smooth hotel operations and guest satisfaction.
Help create clean, welcoming, and comfortable spaces that deliver memorable guest experiences aligned with Sonesta’s People People philosophy.
Any other duties as assigned.
What great looks like
Previous housekeeping, hotel, hospitality, cleaning, janitorial, or guest service experience preferred.
Strong attention to detail with a commitment to cleanliness, organization, and presentation standards.
Ability to work efficiently and independently in a fast-paced hospitality environment.
Strong time management, reliability, and teamwork skills.
Knowledge of cleaning procedures, sanitation standards, chemical handling, and hotel safety practices preferred.
Positive attitude with a strong work ethic and service-focused mindset.
Ability to communicate professionally with guests, team members, and hotel leadership.
Flexible availability including mornings, weekends, holidays, and operational support as needed.
A passion for hospitality, teamwork, cleanliness, and creating exceptional guest experiences.
Anticipated Pay Range & Additional Job Information
Pay range $25.50 $26.50
Pay rate outlined follows contract requirements.
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. Employees are offered a variety of benefits including:
• Medical and Dental Insurance
• Paid Vacation and Sick Days
• Paid Holidays
• Pension
• Legal Services
• Maternity and Parental Leave
Go Beyond @SonestaHotels
WHO WE ARE
We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.
We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Our Commitment to You
Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Before You Apply
To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.
