- Location
- MX - Mexico City, Mexico
- Workplace
- Remote
- Department
- Live Games Portfolio
- Seniority
- Senior
- Experience
- 5+ years
- Source
- Greenhouse
Description
Scopely is looking for a Senior Community Manager to join our Marvel Strike Force team within our Live Games division in Canada on a remote basis or Mexico City on a hybrid basis.
At Scopely, we care deeply about what we do and want to inspire play every day - whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.
Marvel Strike Force is Scopely's squad-based Hero Collector RPG, housing heroes and villains across the Marvel Universe.
What You Will Do
You will own the relationship between the studio and the player community: the voice of the game in every community channel, and the voice of the community inside the studio. Acts as a trusted advisor on player experience for Product and studio leadership.
- Engage with players (F2P, RCs & VIPs alike) daily across all of our community channels, setting the standard for authentic, high-quality player engagement
- Turn community sentiment, emerging trends, and actionable feedback into strategic insights and recommendations that help shape product decisions, focusing on what players are feeling, why, and what we should do about it
- Drive player communication strategy for major launches, sensitive topics, and high-impact player moments, while creating and delivering player communications across multiple formats, including blogs, videos, social media, and in-game messaging. This includes honest communication about bugs, known issues, and incidents, not just announcements
- Own the strategy, health, and continuous improvement of community initiatives, campaigns, and player programs that build belonging and player-to-player connection
- Partner proactively across the studio and our partners throughout feature development, launches, and feature releases to ensure player needs are represented early and every player-facing moment lands well
- Close the loop: when the studio acts on player feedback, make sure the community knows it was heard
- Mentor Community Managers by sharing knowledge, improving processes, raising communication standards, and helping the team grow
What We're Looking For
- 5+ years of experience in community, social, or player engagement
- Experience managing community programs for live-service games
- Strong judgment in player communication, prioritization, and escalation handling
- Experience collaborating cross-functionally with Marketing, Product, Live Ops, CRM, and/or Player Experience
- Strong written and editorial instincts with the ability to adapt tone to different player situations
- Experience translating player sentiment into actionable recommendations
- Data-informed mindset with experience using engagement and feedback signals to improve outcomes
- Strong organizational skills and ability to manage multiple priorities in a fast-paced live environment
Bonus Points
- Experience with large midcore, live-operated F2P mobile games
- Strong collaborative approach with Marketing, Product, and Player Experience partners
- Experience supporting creator programs and community-led content initiatives
Please ensure that the résumé/CV you attach is written in English.
About Scopely
Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences, including two of the most successful mobile games of all-time “MONOPOLY GO!” and “Pokémon GO,” along with “Stumble Guys,” “Star Trek™ Fleet Command,” “MARVEL Strike Force,” “WWE Champions,” the Scrabble® franchise, “Yahtzee® With Buddies,” and many others. Across mobile, web, PC, and console, Scopely creates, develops, publishes, and live-operates one of the most diversified and award-winning portfolios in the games industry — bringing hundreds of millions of players together through a shared love of play.
Founded in 2011, Scopely is powered by its exceptional team — including thousands of world-class gamemakers around the globe, a distinctive tenet-driven culture, and its proprietary technology platform, Playgami. Together, these strengths have fueled Scopely’s position as the #1 mobile games company in the U.S. and #2 globally, generating more than $10 billion in lifetime revenue. Whether building global sensations like “MONOPOLY GO!” from the ground up, or expanding through strategic acquisitions, including the FoxNext, GSN, and Scopely Explore games businesses — Scopely consistently delivers experiences players love today and return to for years to come.
Recognized multiple times as one of the "100 Most Influential Companies in the World" by TIME magazine and one of Fast Company's "World's Most Innovative Companies" and “Best Workplaces for Innovators,” Scopely believes that video games can be a force for good — creating meaningful connections, vibrant communities, and making life better through play.
Scopely has global operations and partners across four continents in more than a dozen countries worldwide. For more information, visit: https://www.scopely.com/.
Notice to Candidates: Scopely will never request payment or financial information during the application or hiring process. Please apply only through our official website and verify that all Talent Partner communications come from an email address ending in @scopely.com.
Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact [email protected]. Our job applicant privacy policies are available here: California Privacy Notice and EEA/UK Privacy Notice.
Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.
