Assistant Network Administrator

Salary Range: $35.1246 - $38.7030/hour. Salary reflects Step 1 and Step 3 of a 7-step pay scale. Salary at hiring will be dependent upon the applicant's education, experience, and training.

Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.

Required Application Attachments:

• Cover Letter
• Resume

Job Summary:
Under general direction, assists in the secure and efficient operation of the City’s network infrastructure, systems, cloud services, and user access environment. Provides support for networking, audiovisual (AV) infrastructure, equipment, backups, cloud tools, and end-user access. 

Scope of Responsibility:
Incumbent is familiar with department operations and is able to work with minimal assistance. Working under general management guidance, incumbent sets precedent within limits and administers operating rules and procedures. Incumbent performs advanced troubleshooting and analysis and uses judgment to select alternatives. Incumbent must frequently interact with other City employees to provide basic information, and has occasional interaction requiring detailed procedural explanations or technical responses.Network Infrastructure, Connectivity, Power, and AV (Local and Cloud-Based)

• Assist in configuring, installing, and on-going management of hardware, services, and their applications for both virtual and physical platforms.
• Support upgrades and patching of network, communications, and AV equipment to ensure secure and stable operations.
• Assist in the installation, configuration, and updating of network hardware including firewalls, switches, routers, security appliances, VPN’s, Uninterruptible Power Supplies (UPS), VoIP phones, Wi-Fi, licensed and unlicensed wireless links between facilities, and all other network connected devices.
• Assist in the management and configuration of Cloud hosted services such as hosted applications, backups, disaster/recovery, and security related services.
• Monitor network traffic, review logs, and troubleshoot any network related issues. This includes troubleshooting, researching, and documenting any issues related to performance, network capacity, connectivity issues, and security related concerns.
• Maintain complete and accurate inventory of network and AV related hardware such as servers, storage, switches, firewalls, routers, VPN, Email archiving, etc.
• Assist in maintaining network closets/rooms, racks, all wiring, cable management, infrastructure connections, and related equipment.
• Assist in managing the maintenance contracts on network hardware including servers, storage, switches, firewalls, Wi-Fi controllers and access points, wireless links between facilities, UPS units, and other related hardware.

Network Management/Services

• Assist with managing Microsoft Active Directory (AD) including account creation, modification, account cleanup/removal, password resets, security/permissions, computer management, and user group membership.
• Provides secondary support for Microsoft 365 account provisioning, licensing, email filtering, access, and end-user issues using standards and procedures maintained by the Systems Administrator. 
• Provide secondary support to the Systems Administrator for Active Directory and domain services, particularly when authentication or access issues involve network connectivity. The Systems Administrator retains primary responsibility for domain controllers, replication, Group Policy, FSMO roles, trusts, and directory recovery. 
• Assist with DNS administration, including monitoring uptime, ensuring directory replication, and managing record scavenging.
• Participate in IT change management processes, including documenting infrastructure changes, assessing impacts, and supporting implementation and communication.

Microsoft 365 Administration and End-User Access Support

• Provide secondary support for Microsoft 365 account provisioning, Email accounts, user migrations, and licensing management using standards and procedures maintained by the Systems Administrator.
• Provide support with E-mail filters.
• Manage and monitor E-mail Archiving, M365 Teams chat logs, and Sharepoint Online solutions to ensure we are in compliance with the City of Billings defined Records Retention Policies. 
• Provide end user support for Microsoft 365 applications including Outlook/Email, One Drive, Teams, SharePoint, and other applications. 

User Support

• Assist staff in person or over the phone on network, security, systems/data backup, and/or Microsoft 365 related issues and problems.
• Support IT staff on network related hardware, software, network communications infrastructure, Wi-Fi/wireless, inventory, maintenance, backups, disaster/recovery, and security related issues.
• Provide support to the Network Administrator, IT Security Engineer, and Systems Administrator for security related efforts to train, test, and educate city end-users. Examples of this include support for periodic cyber security training and controlled E-mail phishing exercises. 

Backups & Disaster/Recovery Support

• Provide cross-trained secondary support for monitoring backup jobs and performing content restores as assigned by the Systems Administrator. 
• Maintain and verify backups of network and AV device configurations and related technical documentation.
• Support the Systems Administrator and IT leadership in disaster-recovery planning, testing, and execution by addressing network connectivity, network-device recovery, access, communications, and AV requirements. The Systems Administrator retains primary responsibility for backup platforms, schedules, retention, system restoration, and disaster-recovery testing.

Team Participation & Miscellaneous Duties

• Serve as backup to Network Administrator and Systems Administrator.
• Participate in 24/7 Public Safety On-Call support rotation.
• Maintain technical documentation including network maps, procedures, and asset logs.
• Support the implementation and enforcement of the City’s IT Cybersecurity & Policy Manual, including policies related to acceptable use, encryption, identity management, password standards, change management, and cloud security.
• Support security related policies, procedures, and troubleshooting.
• Assist in responding to cyber incidents in accordance with the City’s Incident Response Plan, including identification, escalation, containment, and documentation.
• Work with City Administration, Legal, and Human Resources to fulfill Public Records Requests and authorized internal searches for available communication documents in accordance with requested search parameters. Examples of this include E-mail and Teams Chat Logs.
• Act as Network Administrator or Systems Administrator when necessary.

Perform other duties as assigned.Required Qualifications and Skills:

• Bachelor’s degree in computer science, information systems, business administration, or a related program
• Four (4) or more years of experience in networking, IT Security, or the equivalent
• Must have strong interpersonal skills
• Must be able to successfully pass a Federal and State criminal history background check

Preferred Qualifications and Skills: 

• Experience supporting enterprise network environments, including firewalls, switches, routers, VPN, Wi-Fi, DNS, network security appliances, Microsoft 365, backup and recovery support, and cloud connectivity
• Networking or other industry standard certifications such as CompTIA Network+, CCNA, JNCIA, or Microsoft certifications

Work is a normal office environment. Occasional effort involving lifting of amounts between 5 and 50 pounds is required. Work requires high attention to detail or deadlines on a frequent basis (between 45% and 70% of the time). There is intermittent exposure (less than 15% of the time) to a disagreeable element, such as dirt, grease, odor, chemicals, or unpleasant weather conditions. Position requires availability to respond to critical issues after hours, during weekends, or on holidays, especially when participating in the on-call rotation.

Some requirements in this job description may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. All requirements are subject to modification to reasonably accommodate individuals with disabilities.

Requirements are representative of minimum levels of knowledge, skills, and experience required. To perform this job successfully, the worker must possess the abilities and aptitudes to perform each duty proficiently.

This document does not create an employment contract, implied or otherwise. The City retains the discretion to add duties or change the duties of this position at any time.