Regional Ops SME

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.

You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Key Responsibilities:

Core Operations and Transformation

• Drive process standardization by establishing and implementing consistent procedures, methods and best practices to achieve efficiency, quality and reliability objectives.

• Identify, analyze and implement process improvements to enhance overall business performance.

• Accelerate SCP and platform adoption within the Lead Logistics organization in collaboration with Product and Technology teams.

• Support SCP migration projects for new and existing customers and ensure seamless onboarding.

• Lead and support User Acceptance Testing (UAT) and raise enhancement requests using JIRA.

• Drive Horizontal Workflow Automation (HWA) initiatives and ensure successful adoption.

Project and Change Management

• Manage and deliver regional (APA-focused) projects and initiatives end-to-end.

• Drive SCP adoption, process alignment and transformation initiatives across operations.

• Navigate and support organizational changes, including restructuring and process realignments.

• Deliver results effectively in high-pressure, multi-project environments.

Stakeholder Management

• Collaborate with global solutions SMEs, PPOs, FPOs and operations leadership teams.

• Partner with CX, Operations, Product and Continuous Improvement teams to align on priorities.

• Influence cross-functional stakeholders to drive initiative adoption and change.

Operational Excellence and SME Support

• Provide real-time support, perform root cause analysis (RCA) and ensure timely resolution with preventive actions.

• Conduct training sessions for super users and end users on new functionalities and processes.

• Develop and maintain SOPs, user guides and knowledge repositories with business teams.

• Ensure accuracy and proper configuration of master data, including locations, vendors, carriers and rules.

Qualifications and Experience:

• Strong background in Lead Logistics or Supply Chain Management with a solid understanding of end-to-end supply chain processes.

• Proven experience in project management.

• Hands-on experience with SCP platforms, UAT testing and system or process implementations.

• Results-driven with the ability to drive initiatives to completion.

• Strong stakeholder management and influencing skills across cross-functional and global teams.

• Ability to work effectively in high-pressure and fast-paced environments.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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