- Location
- TD Centre - West - 100 Wellington Street West, Toronto, Ontario, Canada
- Workplace
- Onsite
- Type
- Full-time
- Seniority
- Senior
- Experience
- 5+ years
- Education
- Bachelor
- Closing date
- Today
- Source
- Workday
Description
Work Location:
Toronto, Ontario, CanadaHours:
37.5Line of Business:
Enterprise Enabling FunctionsPay Details:
96,900 - 136,800 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Job Description Summary
Support the core functions of BBIS by driving operational excellence through data analytics, process design, governance, project implementation, business readiness, and continuous improvement initiatives. Partners with business, technology, risk, and operational stakeholders to deliver scalable solutions, strengthen controls, improve service delivery, and provide actionable insights through reporting and visualization. Leads the development of business processes, operational frameworks, documentation, and implementation activities to support strategic business objectives and regulatory requirements
KEY ACCOUNTABILITIES
Enablement & Strategic Support
Serve as an enablement resource supporting BBIS core functions - application support, access provisioning and access governance.
Lead the intake, prioritization, planning, and coordination of strategic initiatives, enhancement requests, and operational improvement opportunities.
Partner with stakeholders to identify efficiency opportunities and implement sustainable solutions that improve service delivery and operational effectiveness.
Support business readiness, change management, and implementation activities for new processes, tools, applications, and governance frameworks.
Facilitate cross-functional collaboration between business, technology, risk, compliance, and operational teams.
Data Analytics & Visualization
Develop and maintain operational dashboards, scorecards, and reporting solutions to provide meaningful business insights and support decision-making.
Perform data mining, data analysis, and trend identification to measure performance, identify risks, and uncover improvement opportunities.
Translate complex operational data into actionable recommendations for leadership and stakeholders.
Establish and maintain key performance indicators (KPIs), service metrics, governance reporting, and executive-level reporting packages.
Leverage tools such as Power BI, Power Query, Excel, SharePoint, and other reporting platforms to enhance visibility and transparency.
Process Design & Documentation
Lead the design, documentation, maintenance, and continuous improvement of operational processes and procedures.
Develop business-owned artifacts, operating models, workflows, job aids, and governance documentation to support operational consistency and audit readiness.
Establish standards for process documentation and knowledge management across supported functions.
Ensure all documentation aligns with enterprise policies, regulatory requirements, and operational best practices.
Drive process simplification, automation opportunities, and documentation governance initiatives.
Project Delivery & Implementation
Support business initiatives throughout the project lifecycle, including requirements gathering, impact assessments, implementation planning, testing coordination, and deployment readiness.
Lead business implementation activities for projects impacting application support, access governance, and operational processes.
Coordinate user acceptance testing and business acceptance testing activities, ensuring successful integration into business-as-usual operations.
Identify, assess, and escalate project risks, dependencies, and implementation challenges while recommending mitigation strategies.
Act as a business SME and advisor during project planning and execution.
Governance, Risk & Controls
Support the development and execution of governance frameworks and control processes related to application support and access management.
Monitor control effectiveness and identify opportunities to strengthen compliance, audit readiness, and risk mitigation practices.
Ensure adherence to enterprise policies, privacy requirements, regulatory expectations, and data governance standards.
Provide analysis and reporting related to operational, access management, and compliance-related metrics.
Support remediation initiatives and continuous improvement activities resulting from audits, reviews, and assessments.
Breadth & Depth
Expert-level professional role requiring advanced knowledge in business enablement, operational excellence, governance, process design, analytics, and project implementation.
Recognized subject matter expert supporting multiple business functions and operational disciplines.
Strong analytical, problem-solving, and strategic thinking skills with the ability to synthesize complex information and translate it into business solutions.
Demonstrated ability to lead complex initiatives involving multiple stakeholders and competing priorities.
Deep understanding of operational governance, process management, change management, and data-driven decision-making.
Ability to influence outcomes without direct authority and build strong partnerships across business and technology teams.
Experience & Education
Undergraduate degree or technical certificate.
5+ years of experience in business enablement, business analysis, operational excellence, governance, project delivery, process improvement, application support, or related disciplines.
Experience with data analysis, dashboard development, reporting, and visualization tools (Power BI, Power Query, Excel, SharePoint).
Experience supporting governance, risk, compliance, audit, or access management processes is considered an asset.
Demonstrated experience leading process design, documentation, implementation, and continuous improvement initiatives.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans Objet
