- Salary
- $3k – $4k
- Workplace
- Remote
- Type
- Full-time
- Seniority
- Lead
- Source
- RecruiterFlow
Description
HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.
Job Title: Remote Regional Lead - Trilingual (English/Spanish/Portuguese) - (100% Work From Home)
Location: Remote from Latin America
Position Type: Full-time
Salary: $2,500 – $3,500 USD/month (tiered based on qualifications and experience) + potential performance-based bonus
Schedule: US business hours overlap required for regional oversight and executive alignmentOur Client is a rapidly expanding global services organization with a significant and growing footprint across Latin America. Operating across Brazil, Argentina, Mexico, Chile, and Peru, they deliver specialized, high-touch solutions to international business clients. Driven by a commitment to operational discipline, client retention, and scalable growth, they rely on seasoned regional executives to build accountable structures, enforce commercial discipline, and elevate regional team execution.
Job Overview
Regional Operations & Executive Leadership
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Takes end-to-end ownership of LATAM regional operations, establishing clear operating frameworks, accountability models, and standard operating procedures across Brazil, Argentina, Mexico, Chile, and Peru.
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Leads, manages, and mentors a distributed team of ~20 Customer Success professionals, fostering a high-performance culture grounded in consistency and clear expectations.
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Identifies operational gaps independently and designs scalable solutions to align LATAM performance with global corporate standards.
Financial & Commercial Oversight
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Monitors regional revenue streams, billing cycles, collections, and client invoice reconciliations to ensure financial discipline.
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Tracks accounts receivable, identifies overdue accounts, and oversees timely resolution and payment follow-ups.
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Conducts client profitability analyses to identify account expansion opportunities as well as churn risks within the regional portfolio.
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Partners with global executive leadership to optimize gross margins and protect overall regional financial health.
Customer Success Governance & Client Management
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Standardizes customer success reporting workflows, establishing cadences for client communication, health tracking, and escalation management.
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Monitors client satisfaction metrics, stepping in directly to manage strategic accounts, navigate escalations, or support contract renewals.
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Ensures Customer Success Managers take proactive corrective action for unhappy or disengaged accounts to drive long-term client retention.
KPIs, Analytics & AI Process Automation
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Builds and maintains executive dashboards tracking regional KPIs across customer health, account retention, collections, team utilization, and growth.
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Leverages AI tools (such as ChatGPT and workflow automation platforms) to streamline repetitive reporting, automate administrative tasks, and accelerate data analysis.
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Converts complex operational metrics into actionable business recommendations for company founders.
Required
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Trilingual Fluency: Exceptional written and spoken command of English, Spanish, and Portuguese (all three required).
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Professional Leadership: 7+ years of progressive professional experience in regional operations, customer success management, or business unit leadership across Latin America.
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Team Management: Proven track record managing multi-country, cross-cultural teams (~15+ members) with a focus on performance management and KPI enforcement.
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Financial Acumen: Direct experience managing or overseeing regional commercial metrics (invoicing, collections, AR tracking, margin optimization, and account profitability).
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Process Architecture: Demonstrated capability building operational structures, governance systems, and reporting cadences from scratch in fast-growing environments.
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AI & Tech Proficiency: Active daily adoption of AI tools (ChatGPT, Claude, automation integrations) to enhance team productivity, data reporting, and operational efficiency.
Preferred
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Direct experience operating as a Country Manager, Regional Operations Director, or Head of Customer Success within a B2B services or SaaS organization.
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Located in Brazil with established experience overseeing multi-national LATAM teams.
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Competitive Baseline Compensation: $2,500 – $3,500 USD/month (with top-of-range priority given to candidates demonstrating strong regional leadership and full trilingual fluency).
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Performance Bonus: Eligibility for performance-tied quarterly or annual bonuses based on regional KPIs.
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High-Impact Autonomy: Executive-level ownership over a major growth region representing ~20 team members across 5+ countries.
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100% Remote Infrastructure: Predictable full-time commitment executed remotely within a high-growth, modern tech ecosystem.
Application Disclaimer: Please Read Before Proceeding
To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.
Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.
Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.
Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.
Check Your SPAM Folder
All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.
We appreciate your interest and look forward to reviewing your application!
