Housing Office Specialist II (Grade 4)

Under general supervision, performs administrative, office and/or clerical work of moderate difficulty; this position has department specific responsibility. 

(Illustrative Only) Receives, sorts, indexes, files, and retrieves forms, correspondence, and documents; enters data into computer; formats, composes and types documents and reports from written draft and transcription.; may take abbreviated notes of meetings; compiles reports and summaries of work; checks and completes records, forms, and documents.  Develops and maintains office records and files; receives, and responds to correspondence and operates a variety of office machines; answers routine and extraordinary questions from the public; prepares and processes confidential and sensitive documents; responsible for mailing out removal and ineligibility letters; ensures waiting lists are purge on an annual basis; mail notices and prepare packages for mass briefings; receives, processes, and enters Section 8 and Public Housing applicants information into Lindsey program; provides back up for Clerk II to collect payments such as rent, promissory notes and maintenance charges; may assists with processing work orders when needed; secures front office at the end of the day; regular and reliable attendance is required; performs other duties as assigned.

Knowledge of: County policies and procedures; business English, spelling, and arithmetic; office computer hardware and software applications; clerical and office practices and procedures.

Skill in: Effectively dealing with public inquiries; making arithmetic computations with speed and accuracy; maintaining records and preparing reports; the operation of various office machines/equipment; following written and verbal instructions.

Ability to: Effectively respond to phone calls, emails and complaints in a timely manner; plan, prioritizes, manages and responds to multiple assignments in a fast-paced environment; read, write, research, synthesizes data and detailed reports; use modern office equipment and computers; communicate effectively verbally and written; lift up to 5 – 25 lbs; perform the essential functions of the job specifications with or without a reasonable accommodation.  

Work Environment:
The usual and customary methods of performing the job’s functions require the following physical demands: occasional lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity; generally the job requires 60% sitting, 20% walking and 20% standing; working at a computer monitor for extended periods required; the job is performed under minimal temperature variations and in a generally hazard free environment.