Business Analyst III

If you are looking for a technology position in which you can have a real impact in strengthening the well-being of individuals, families, and communities, Fairfax County Neighborhood and Community Services (NCS) may be the place for you! NCS is seeking a dynamic leader to join our Technology Services unit. Serves as the lead software system administrator for numerous applications, providing information security coordination, project research and support, and supervising technical staff.

This position works in a team-based environment and will actively be involved in all aspects of IT system administration. Responsibilities include investigating and coordinating system problems of the most complex nature, designing corrective procedures, interacting with Department of Information Technology (DIT) staff, other governmental or quasi-governmental entities, and vendors on system-related issues, and authorizing migration from development to production environment. Manages multiple IT projects in all phases of the system development lifecycle. Oversees use of a wide range of tools such as Power Platform, Nintex, Smartsheet, ArcGIS Online, Mobile Device Management consoles. Oversees development of user manuals, system documentation, governance documents and training manuals; Supervises and provides technical support and training to users of software and tools. Conducts research and provides input into department strategy to meet future information technology business needs, align resources necessary to support computer operations and systems development while ensuring integrity of department data, and authorize department user access and coordinates department compliance with federal, state, and local (including county IT Security policy) regulations. Participates on county-wide steering committees, coordinate efforts with all concerned parties and with the appropriate information technology staff, and perform related work as required.

Help meet the demands of a fast-paced technology environment and be a part of an organization that makes a daily difference in Fairfax County communities.

Note: The salary will not exceed the midpoint of the advertised salary range.(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

• Serves as lead software system administrator for interdepartmental or County-wide automated system;
• Works closely with technical project leader to coordinate technical resources and directs functional design and implementation;
• Interacts with representatives from other agencies on system-related issues and scheduling of system priorities;
• Identifies and tests system enhancements;
• Defines and maintains system administration documentation;
• Organize and direct system user groups;
• Monitors system performance and performs ongoing analysis to determine most efficient and effective means to operate the system;
• Provides assistance to system users;
• Develops conceptual approaches to satisfy user requirements;
• Oversees user acceptance testing;
• Evaluates new technology for applicability and enhanced effectiveness;
• Develops strategic plans to ensure solutions comply with established standards;
• Evaluates and prioritizes requests for new requirements, modifications, and enhancements to existing systems;
• Establishes priorities and timetables for system-related projects;
• May supervise other employees on a recurring or project basis;
• Generates reports to meet special agency needs;
• Acts as intermediary between users and technical staff to resolve problems;
• Works closely with agency IT technical staff and/or serves as agency liaison with the Department of Information Technology;
• Develops and provides technical briefings for staff on new services and system components;
• Attends training workshops, product demonstrations, conferences, technical briefings, and conventions;
• Stays abreast of technology changes;
• Provides assistance to other staff as needed;
• Serves on committees and task forces and undertakes special projects as assigned.

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

• Considerable knowledge of interdepartmental and/or County-wide processes, procedures, and requirements with regard to such administrative functions as personnel, finance, and budgeting;
• Considerable knowledge of the capabilities of information technology software, hardware, and network communication technology;
• Considerable knowledge of the capabilities of various computer platforms functioning in centralized, distributed, client server, and stand-alone environments;
• Considerable knowledge of effective processes, methods, techniques to analyze and evaluate business operations;
• Knowledge of effective project management methods, practices and techniques;
• Knowledge of effective supervisory methods, practices, and techniques (required for some positions);
• Ability to analyze and evaluate administrative processes and procedures for automation purposes;
• Ability to conduct research into new information technology;
• Ability to train employees in the use of hardware and software;
• Ability to prepare user manuals;
• Ability to translate technical terminology into terms understandable to management and employees;
• Ability to establish and maintain effective business relationships.

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Bachelor's degree in business, computer science or a field related to the department where the IT services are being used: plus four years of experience analyzing business processes and/or developing/maintaining the main business system, technical platform or a related system.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check and child protective services check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:

• Demonstrated ability to solve system problems of the most complex nature.
• Direct experience in providing software administration and information technology project research to support to local, state or federal government.
• Understanding of APIs, integrations, and system interoperability.
• Considerable knowledge of information technology security policies and protocols. 
• Experience with Power Platform/PowerApps, Sharepoint, Nintex Workflow Cloud, and Smartsheet.
• Supervisory experience managing information technology professionals with diverse technical skills.
• Demonstrated ability to work in a collaborative and team-based environment.

PHYSICAL REQUIREMENTS:
 Work is generally sedentary in nature. However, incumbent may be required to do some walking, standing, bending, and carrying of items up to 25 pounds. Ability to operate keyboard-driven equipment. Ability to communicate verbally and in writing. Sufficiently mobile to attend meetings at various locations and make presentations to county staff and community. All duties may be performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel interview and may include exercise.

Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others.) We encourage candidates who are bilingual in English and another language to apply for this opportunity.  

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. [email protected] EEO/AA/TTY.

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