Position Summary

Supports large functional areas through digital engagement and plays a crucial role in providing the technical foundation for a variety of operations.

Required Knowledge, Skills, and Abilities

• Knowledge of software design principles, including workflow analysis, data modeling, and user interface design.

• Knowledge of change management, source control, and revision tracking.

• Ability to solve complex business problems with due consideration for hardware/software capacity and limitations, operating times and the desired results.

• Knowledge of ERP systems, reporting and analytics tools, software implementation and support.

• Ability to research and resolve inquiries; demonstrate initiative and work independently with minimum supervision.

• Ability to work under time constraints to meet deadlines, multitask and set priorities, make decisions on a variety of complex matters, organize, schedule, and coordinate a variety of activities and projects.

• Ability to maintain and troubleshoot departmental reports and investigate root causes related to the data structure and data usage. 

• Ability to establish and maintain cooperative working relationships with diverse individuals contacted during the course of work; research and evaluate information systems software applications; learn and adapt to changes in technology; retrieve data to prepare documents and produce a variety of reports from databases.

• Able to collaborate with system end users and stakeholders to build out proper. 
  enhancements, maintenance, data integrity and security plans. 

• Ability to research, evaluate, and recommend software and hardware solutions which ensure high quality and cost-effective operations.

• Ability to formulate, define and document functional system specifications.

• Must have strong interpersonal and communication skills including writing, listening, and facilitating to internal and external clients.

• Must be able to convey technical or complex information to others in non- technical terms.  

Key Responsibilities

• Responsible for analyzing and modeling existing digital engagement processes with the purpose of understanding and documenting current procedures and identifying areas for improvement.

• Participates in discovery and may conduct surveys to collect and analyze data to determine Dallas College needs.

• Keeps management and users abreast of revisions to software applications, modifications, and workflow issues.

• Stays current with industry standards and Dallas College policies by maintaining professional and technical knowledge of best practices through professional development. 
  activities and/or other educational opportunities.

• Researches and evaluates user requirements and enhancements for software applications, tests and documents modifications to application software.

• Analyzes and documents written specifications for data processing applications including basic system design, programming details, screen formats, user forms, user instructions and program documentation.

• Create and revise test plans for implementations; participates in system testing and conversion.

• Adheres to district guidelines and procedures. 

• Performs process mapping; researches and evaluates user requirements and software enhancements for administrative/educational applications; tests and documents modifications to administrative/ educational application software.

• Keeps current on technological trends and best practices through professional development activities. 

• Develops and maintains relationships with diverse, internal/external, stakeholders and constituents within the Dallas College community network to enhance physical and digital engagement across the college. 

• Assists users in formulating requirements and advises on alternatives and implications.  

• Assists with the application of patches, installing software, managing the application and database environment, monitoring performance, and troubleshooting alerts.

• Manages various scheduled and planned projects. 

• Actively listens and responds constructively to stakeholders and/or team member’s ideas or concerns regarding projects.

• Strong attention to detail utilizing interpersonal, oral/written communication and diplomacy skills when interacting with end users and other stakeholders.

• Provides excellent customer service. 

• Completes required Dallas College Professional Development training hours per academic year. 

• Performs other duties as assigned.

Physical Requirements

Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

Minimum Qualifications