- Location
- Gzira Office, Malta
- Workplace
- Remote, Hybrid
- Type
- Full-time
- Department
- Finance
- Source
- Workday
Description
We are looking for a Business Banking Officer to support the growth and servicing of our business-banking portfolio. In this role, you will assist SME and corporate clients with onboarding, account servicing and payment-related requests while ensuring full compliance with KYC, AML/CFT and internal-risk requirements. You will work closely with Sales, Operations, Compliance and other teams to deliver excellent customer experiences and help improve our business-banking processes.
Key responsibilities
Act as a primary contact for business customers, responding to enquiries and providing clear, accurate information on products, services and processes.
Support the acquisition, onboarding and ongoing servicing of SME, corporate and other non-retail clients.
Collect, review and maintain client documentation, including company, director, signatory and ultimate beneficial owner information.
Coordinate customer due diligence, screening and risk-assessment activities with Compliance and other relevant control functions.
Identify incomplete, inconsistent or higher-risk cases and escalate them promptly in line with internal procedures.
Assist business customers with account opening, maintenance, payment and deposit-related service requests, and issue resolution.
Maintain accurate records of customer interactions, applications, documentation, decisions and follow-up actions.
Work closely with Sales, Operations, Product, Risk, Compliance, Legal and Customer Service to deliver timely customer outcomes.
Monitor service performance, recurring customer issues and operational risks; recommend practical process improvements.
Support the launch or enhancement of business-banking products by providing customer and operational input.
Treat customer data confidentially and act with integrity, fairness and transparency in all business dealings.
Required qualifications and experience
Bachelor’s degree in Business, Finance, Banking, Economics or a related field, or equivalent relevant experience.
2+ years’ experience in business banking, corporate/SME customer service, banking operations, onboarding or a similar financial-services role.
Working knowledge of KYC/CDD, AML/CFT and sanctions-screening principles for legal entities and beneficial owners.
Understanding of business-banking products, customer journeys and operational processes.
Strong customer communication, organisation and stakeholder-management skills.
High attention to detail, sound judgement and ability to manage multiple cases to deadlines.
Proficiency with Microsoft Office and CRM/core-banking or workflow systems.
Professional English required; additional relevant European languages are an advantage.
The starting salary for this position is €27k gross per year.
We offer:
A Truly Global Workplace – collaborate with 40+ nationalities across 25+ countries, embracing diversity, inclusion, and cross-cultural innovation
Hybrid & Flexible Work – balance your life and career with remote-friendly policies and modern offices across Europe
A Culture of Growth – accelerate your development with access to LinkedIn Learning, structured mentorship, and internal leadership programmes (HiPo & People Leader tracks)
Workation Programme – work remotely from abroad for up to 2 months per year and experience new cultures while staying connected and productive
Financial Growth Opportunities – invest in your future with our share purchase matching programme, doubling your contributions and fostering long-term rewards
Private Health Insurance – access comprehensive healthcare coverage tailored to local standards
Wellbeing Benefit – receive an annual wellness allowance to support your physical and mental health
Weekly Office Breakfast – enjoy a fresh start with breakfast at the office
We may use artificial intelligence (AI) tools to support specific parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses against predefined criteria. These tools assist our recruitment team but do not replace human judgment. All final hiring decisions are made by human recruiters.
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