Outside Service Representative

Description

We are seeking a motivated Outside Service Representative to maintain existing business relationships and develop new relationships to expand our service business. In this position you be representing Freightliner and Western Star.

WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING:

• Medical, Dental, and Vision Insurance
• Life (Voluntary and Employer Paid) and Disability Insurance
• 401(K) with company match beginning with your first contribution.
• HSA and/or FSA, as applicable
• Paid Time Off, Sick Time, and Company Paid Holidays
• Employee Car Discount Program

ESSENTIAL DUTIES & RESPONSIBILITIES

• Develop and maintain strong relationships with assigned customers through consistent communication, scheduled visits, and dependable follow-up.
• Serve as the primary point of contact between assigned customers and Transwest service locations.
• Regularly visit customers within the assigned territory to understand their operations, equipment, service needs, and upcoming repair opportunities.
• Identify and pursue new business opportunities while expanding service, parts, sublet, and miscellaneous sales within the existing customer base.
• Maintain regular contact with major accounts and follow up on customer requests within 48 hours.
• Coordinate with service managers, advisors, parts departments, mobile service, and other internal teams to ensure customer needs are handled efficiently.
• Assist customers with scheduling repairs, obtaining updates, resolving service concerns, and identifying the most appropriate Transwest location or service option.
• Monitor open customer issues and remain involved until an acceptable resolution has been reached.
• Review customer activity and performance reports to identify sales trends, lost business, inactive accounts, and growth opportunities.
• Maintain accurate documentation of customer contacts, visits, opportunities, concerns, and follow-up commitments.
• Promote Transwest’s full range of products and services, including shop repairs, mobile service, preventive maintenance, parts, inspections, and other available solutions.
• Maintain a working knowledge of Transwest capabilities, OEM programs, vendor products, warranty processes, and fleet service solutions.
• Partner with operational leaders to ensure customer commitments are realistic, clearly communicated, and successfully completed.
• Support customer retention by proactively addressing concerns and ensuring customers receive consistent, professional service.
• Meet established individual and regional sales, customer contact, retention, and growth goals.
• Represent Transwest professionally during customer visits, meetings, industry events, and other business activities.
• Travel regularly throughout the assigned territory while managing travel and customer entertainment expenses within the approved budget.
• Perform additional duties and special projects as assigned.

Requirements

WORK ENVIRONMENT & PHYSICAL ABILITIES:

• Activities require a full range of motion including handling, lifting, manual dexterity, finger dexterity and eye-hand coordination.
• Position requires standing, balancing, bending or stooping for prolonged periods of time.
• Position requires the occasional ability to lift and carry items weighing up to 45 pounds.
• Position requires corrected vision and hearing within normal range.
• Must be able to regularly get in and out of vehicle's.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

• High school diploma or equivalent.
• Valid Driver's License and MVR in good standing.
• Ability to obtain a CDL within 90 days.
• Ability to work independently and with a group.
• Ability to travel.
• Proven ability to develop relationships and close sales.
• Excellent written and verbal communication skills.
• Detail-Oriented
• Ability to successfully complete a general abilities assessment and pass a post-offer background check, physical and drug screening.

PREFERRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

• Truck and/or mechanical experience or knowledge is preferred.

JOB DETAILS:

• Type: Salary
• Compensation Range: $65,000 - $80,000 + Commission
• Bonus Eligibility: Yes
• Reports To: Service Director
• Shift: 1st
• Closing Date: Open Until Filled

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