- Location
- OTHER, United States of America
- Type
- Full-time
- Education
- High School
- Source
- Workday
Description
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Take calls, e-mails, and voice mails from stores and field teams.
Assist stores in Heavy Duty Parts sales by providing product identification and technical support.
Do the necessary research to provide availability options of parts, specifications of parts needed, interchange competitor’s numbers and suggest related items.
Communicate with manufacturers as necessary and get their technical assistance and customer service teams to help research any issues or solve problems for the store teams.
At each opportunity of assistance, use it as a teaching moment to help the store team get more self-sufficient.
Maintain accurate records and tracking of call logs.
Maintain consistency within department and with the overall corporate guidelines.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Self-motivated; ability to take initiative.
Knowledge of Heavy Duty Parts and Systems.
Good written and verbal skills and ability to effectively communicate with Store Operations management.
Ability to meet deadlines and work well under pressure.
Demonstrated ability to work well with other departments, peers and business partners.
Excellent problem-solving skills, with a demonstrated ability to identify Heavy Duty Parts problems, recommend optimum solutions.
Demonstrated organizational and follow-up skills.
Understanding of Heavy Duty terms and knowledge of Heavy Duty vehicle equipment.
Ability to work a flexible schedule.
EDUCATION and/or EXPERIENCE
High school diploma or General Education Degree (GED); and
Minimum of 5 years related experience and/or training; or
Equivalent combination of education and experience.
SUPERVISORY RESPONSIBILITIES
None
CERTIFICATES, LICENSES, REGISTRATIONS
None
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws.Compensation Range
The good faith estimate for this role is between 17.15 USD and 21.00 USD per hour for a new team member.The rate offered depends on a number of factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable).
Benefits: Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for our Team Members and those who mean the most to them: their families. Find out more by visiting:
https://jobs.advanceautoparts.com/us/en/benefits
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