Onboarding Administrator

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. 

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day. 

Role Overview 

As the Onboarding Administrator you will provide on-boarding services including the issuing of the contract of employment and the completion of all pre-employment screening activities to support the successful recruitment of new employees joining Bupa or moving roles within the business. 

What you'll do 

• Ensure all activities are completed within agreed SLA’s and quality assurance standards 

• Ensure all the relevant documentation has been received to progress the offer of employment through the relevant HR system 

• Issue accurate and compliant contracts of employment 

• Issue the appropriate documentation and links to the candidate 

• Request the appropriate screening package to be instigated 

• Maintains regular oversight of the progress of the screening activity to conclusion 

• Escalates if there are delays to the screening process using agreed escalation processes 

• Establishes and maintains a strong relationship with the candidate to deliver an outstanding candidate experience 

• Make the candidate aware of the customer journey and clearly articulate what is required of them 

• Ensure that the candidate is kept informed of progress, maintaining regular contact with them via various communication channels 

What you’ll bring: 

• Previous administration experience in a volume transactional environment. 

• Previous HR experience desirable 

• Experience of working in a Customer Service environment 

• Excellent communication skills 

• Strong stakeholder management 

• Good organisational skills