Service Department Appointment Coordinator

Description

• Make outbound and receive inbound customer calls and establish follow-ups with service appointments.
• Respond quickly to internet, phone, and live chat inquiries using email, phone, and live chat scripts and templates.
• Utilize dealership-specific service-related software.
• Make scheduled vehicle service appointments for customers and answer questions regarding vehicle service-related issues.
• Be friendly, professional, courteous, and efficient when working with all customers and employees.

Requirements

• Previous roles based on strong customer service experience
• Automotive BDC experience preferred
• Must have strong computer skills