Rituals Ambassador

Do you enjoy creating meaningful customer experiences and helping people find happiness in the small things in life? Our client is looking for German-speaking Customer Service Ambassadors to join an international team in Amsterdam.

Become the friendly voice behind a well-known cosmetics and lifestyle brand, supporting customers via phone, social media, and email with genuine personal attention. Join a creative and service-focused environment where you can develop your skills while delivering customer service at the highest level.

What will you do?

• Support customers via phone, social media, and email
• Provide helpful, personalized responses rather than relying on scripted interactions
• Listen to customers and understand their individual needs
• Reassure customers and provide accurate information when they have questions
• Suggest suitable alternatives when needed
• Find solutions quickly and efficiently
• Go above and beyond to exceed customer expectations whenever possible
• Create a relaxed, positive, and personal customer experience
• Complete an initial 4-day training in Amsterdam with full-time availability required during the training period

Candidate profile

• You have at least a higher general secondary education or secondary vocational education degree
• You are fluent in German and English, both written and spoken
• You are available for 28 hours per week
• You are flexible to work Monday through Friday between 08:45 and 21:00 and on weekends between 10:00 and 18:30
• You have creative and customer-focused writing skills
• You are service-oriented and enjoy helping customers
• You are a strong team player
• You have excellent communication skills

Employer offers

• An exciting and engaging product to work with
• Additional training and opportunities to continuously develop your skills
• The possibility to work from home a few days per week
• A remote-work allowance of €2.40 per day
• A travel allowance of €0.19 per km, up to 50 km one way, when using your own transport
• Full reimbursement of public transport costs through an NS Business Card
• 25 vacation days based on full-time employment
• Social events, including an annual party, company BBQ, and Little-Friday XXL events every three months
• An international working environment with colleagues from more than 30 countries
• A start date of 2 November 2026

About Amsterdam

Amsterdam offers a vibrant international environment with a unique mix of culture, history, and modern city life. With its canals, diverse neighborhoods, and excellent work-life balance, it is an attractive destination for professionals looking to grow their careers abroad.

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