Rec Cashier - Golf

JOB SUMMARY:
Provides customer service at the City facilities, including the SLO Swim Center front counter and Laguna Lake Golf Course pro-shop; collects fees from patrons, processes daily/shift revenue paperwork, assists patrons with facility reservations, and keeps the facility clean and clear of litter.
Average hours per week: 
            SLO Swim Center: 20-30 (Summer), 10-15 (non-Summer)
            Laguna Lake Golf Course: 12-24 

CLASS CHARACTERISTICS:
 This class is distinguished from other front counter positions in that it is part-time/seasonal and is only assigned to City recreation facilities.SUPERVISION RECEIVED AND EXERCISED:
Employees in this classification work under the direct supervision of the divisional Recreation Coordinators and Specialist.EXAMPLES OF DUTIES AND RESPONSIBILITIES:
(Any one position may not include all of the duties listed nor do the listed examples include all tasks that may be found in positions of this class.)

• Must be able to work mornings, nights, and weekends.
• Provides a high level of customer service to both external and internal customers; receives and processes telephone calls and walk in requests; provides factual information regarding City and divisional activities. 
• Operates standard office equipment, including job-related computer hardware and software applications and telephones.
• Performs a variety of office support duties following standard guidelines.
• Interprets and implements policies and procedures related to the department.
• Communicates effectively in person, over the telephone, and in writing. 
• Collects facility fees from patrons upon entry; counts and balances daily/shift revenue and completes daily revenue forms.
• Enforces facility regulations and rules concerning patrons entering and utilizing the facility.
• Assists with specific programming held within the facility. 
• Performs routine cleaning of facility and workspace areas.
• Works in a team atmosphere and participate on a variety of departmental activities to enhance the provision of all City services.
• Performs related duties similar to the above in scope and function as required. 

KNOWLEDGE AND ABILITIES:
Knowledge of:

• Simple arithmetic in order to make monetary change accurately.

Ability to:

• Interact courteously with co-workers and the public in a manner which projects a positive image of the Department.
• Handle money and operate a cash register. 
• Make accurate arithmetical computations.
• Follow oral and written instructions.
• Work efficiently as part of a team and independently.
• Effectively communicate and engage positively with the public. 
• Learn facility rules and regulations.
• Establish and maintain effective working relationships with those contacted in the course of work, including diverse internal and external customers.
• Work with diverse populations and maintain an inclusive environment.

EDUCATION AND EXPERIENCE:
None
and
No prior working experience. Customer service or experience as a cashier is preferred.
or 
An equivalent combination of education and experience.

POSSESSION AND MAINTENANCE OF:

• Not less than 15 years of age at time of appointment. 

 
THIS POSITION WILL BE REQUIRED TO COMPLETE THE FOLLOWING BEFORE A FINAL OFFER IS MADE:

• Live Scan Fingerprinting (DOJ)