Specialty Care Access & Reimbursement Enablement Team Lead

Why Patients Need You 

Patient Solutions is an evolving and highly important area for the success of Pfizer Specialty Care. Due to the complexity of the patient journey in many Specialty Care therapeutic areas, up to 50% of specialty medications never get dispensed after an HCP writes the prescription. The role of Specialty Care Access and Reimbursement is to remove barriers to access through education and streamlined processes that accelerate fulfillment, helping appropriate patients get access to the medication their HCP has prescribed.  

What You Will Achieve 

The Specialty Care Access and Reimbursement Enablement Team Lead will work across a broad, multi-disciplinary group of internal and external stakeholders to develop, evolve, and lead projects and programs to advance the Access and Reimbursement groups' mission to help patients. They will develop a process of continuous improvement measured by clearly defined key performance indicators that serve as benchmarks for success across the platform. The Specialty Care Access and Reimbursement Enablement Team Lead will report directly to the Specialty Care Patient Solutions Strategy and Enablement Lead, with a dotted-line relationship to Access and Reimbursement leadership, and is responsible for leading and coaching the Specialty Care Access and Reimbursement Enablement Team. 

This leader brings a deep understanding of all Specialty Care Access and Reimbursement priorities, using that knowledge to compliantly drive team impact and efficiency. Key areas of focus include evolving and improving the effectiveness of the following: operational infrastructure, Ways of Working, engagement framework, project management processes, access and reimbursement models, and analytics and reporting platforms. This role requires a professional who is adept at handling multiple responsibilities, including team leadership, presentations, data reporting, and cross-functional coordination. The successful candidate will provide insights from an enterprise echelon applied to a regional and territory level of execution.  

The Team Lead will partner with key cross-functional partners on AI strategy within Access and Reimbursement, which ladders up to an overall Patient Solutions AI strategy — identifying where AI can meaningfully improve the patient and customer experience, shaping the roadmap for AI-enabled tools and capabilities, and enabling the Specialty Care Access and Reimbursement Enablement Team to consistently pull through that AI strategy across territories and stakeholders. 

Role Responsibilities 

• Create a high performing organization through talent planning, career development and performance management. 

• Lead and be accountable for PX-related processes. To include, but not limited to consistency in interviewing and hiring practices, annual goal setting and year-end process (e.g., team performance and year end reviews), annual compensation process (i.e., merit, and LTI), career progression, talent planning (e.g. talent assessments and growth plans), and diversity initiatives. 

• Work with cross-functional partners (Specialty Care Access and Reimbursement National Lead, Specialty Care Access and Reimbursement Regional Directors, Patient Engagement Enablement, Patient Services, Digital and others) to identify key themes and lead initiatives/projects needed to advance productivity, efficiency, and results.  

• Accelerate Access and Reimbursement Ways of Working with other CFC teams and within Patient Solutions — including the Patient Engagement team — to break down silos, streamline hand-offs, and create a more connected, patient-centric operating model. 

• Align, motivate, engage, coach and develop the Access and Reimbursement Enablement Team to fully support execution of the Access and Reimbursement strategies and tactics and to compliantly provide insights and assistance to the Specialty Care Access and Reimbursement Leadership Team. 

• Identify and prioritize the right continuous improvement projects, processes, and resources, working with key stakeholders to advance productivity and support the strategy and execution of operating plans and project budgets. 

• Develop partnerships and collaborate with key enablement colleagues in other functional areas and business units to ensure ongoing alignment, consistency, and efficiency across all Specialty Care Access and Reimbursement reporting and interfaces. 

• Partner cross-functionally to enable internal functions, while also partnering externally, as needed, to deliver insights and execute initiative(s) to evolve Specialty Care Access and Reimbursement approaches and results. 

• Manage Specialty Care Access Reimbursement in the following: business reviews, executive presentation support, priority lists, alerts, and measurement of strategic imperatives including improving time to fill, fulfillment and reauthorization erosion.  

• Own and continuously evolve optimal territory mapping and deployment methodology, regularly reassessing alignment, capacity, and coverage models to ensure the deployment approach remains fit for purpose as the business, brands, and patient needs evolve. 

• Develop and design engaging and informative presentations for internal and external stakeholders while collaborating with various departments, to ensure consistent content accuracy and visual appeal. 

• Champion a strong data, analytics, and reporting discipline by leading a team to build and maintain robust data, analytics, and reporting capabilities; personally model rigorous, insight-driven analysis; and coach and develop the team so they can independently generate and apply data-driven insights, working closely with IIS, Patient Insights, and other key stakeholders. 

• Analyze data and generate insights to inform strategic decisions at all levels of Specialty Care Access & Reimbursement from the territory level to executive directives. 

• Partner with cross-functional stakeholders to evolve current processes and platforms to a better future state. 

• Support Specialty Care Access & Reimbursement leaders with communication strategy and change management — helping shape clear, consistent messaging and structured change approaches for major initiatives, organizational shifts, and evolving ways of working, to drive understanding, alignment, and adoption across the field and enablement teams. 

• Work cross-functionally to develop, build, and deploy the AI strategy for Specialty Care Access and Reimbursement, enabling field teams to pull it through in day-to-day execution to help accelerate patient access. 

• Lead key projects that sit above Specialty Care Access and Reimbursement, but in service of Patient Solutions overall, partnering across the broader Patient Solutions Enablement team to advance enterprise-wide priorities. 

Basic Qualifications 

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact. 

• 10+ years of pharmaceutical, biotech, or medical marketing/sales with extensive external healthcare market and advanced customer/health system knowledge. 

• Previous Field Reimbursement and Leadership experience with a demonstrated track record of high performance and specialized technical skills obtained from cross-functional leadership roles. 

• Experience leading in a matrix organization with the ability to create business impact. 

• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes. 

• Ability to influence key stakeholders internally and externally with proven executive communication skills and leadership qualities. 

• Forward looking and results oriented with effective planning, prioritization, and organizational project skills. 

• Strong and proven project management skills demonstrating the ability to deliver multiple time horizon focused projects simultaneously in the short-term and long-term. 

• Track record of leading and managing complex programs to deliver improved outcomes. 

• Strong strategic skills including effectiveness in identifying and addressing major strategic challenges (e.g., shifting market environment) and the ability to balance ever-changing short-term needs with long-term vision. 

• Strong interpersonal skills are required, as well as excellent written, verbal communication, and presentation skills to address leadership and external audiences. 

• Proven experience in working with a compliance first mindset. 

• Strong data, analytics, and reporting acumen, with demonstrated ability to translate data into insight and action, and to lead and develop others in doing the same. 

• Experience with territory mapping, alignment, and deployment methodologies, with a track record of evolving deployment approaches to keep them fit for purpose. 

• Experience supporting leaders with communication strategy and change management for large-scale or evolving initiatives. 

Preferred Qualifications 

• Headquarters knowledge with proven experience working across cross-functional HQ departments, teams, and business units. 

• Prior people leadership and operations experience with a strong history of achievement and performance. 

• Experience leading or shaping AI strategy within a commercial, patient services, or operations organization, including deploying and enabling teams to pull through AI-enabled tools and ways of working. 

• Advanced degree preferred.